Justin Brown

It’s been over ten days now that I told them about the problems. They are giving me the silent treatment! I’m gonna let my bank know tomorrow. I also filed a complaint with the State Attorney Generals off problems. They are giving me the silent treatment! I’m gonna let my bank know tomorrow. I also filed a complaint with the State Attorney Generals office.! Even called Crestmont Cadillac where the ow er of both dealerships can be found. Even Mr. Alex Park is playing not contact with us. I’d even think twice before I went to any of their dealerships! More

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When I contacted Crestmont Hyundai I requested Ryan Jones, Was told he doesn’t work here anymore. They sent Justin Brown. I told him I wanted a 2025 Hyundai Venue SEL Mirage green with convenience pack Jones, Was told he doesn’t work here anymore. They sent Justin Brown. I told him I wanted a 2025 Hyundai Venue SEL Mirage green with convenience package. I wanted the Blue Link and the Navigation. I drove 2 hours to get a vehicle similar to what I wanted. Never got to go over the vehicle till we signed all the papers. I trusted them! Then I told Justin there are black dots all over the car, he said it was called “Road FOD, from being on the transport truck.” And then he abandoned us on the lot. At home I tried to get the stuff off the paint and it would not come off! I took it to one guy that wanted $4000 to do it. I’m went to another guy and he wanted $2000 so Narvil paid for it the dealership General Manager! However I am out of a car for 3 days and we have medical appointments and errands to do. On the finance manager, I’m not usually one to judge, but she was either drunk or having a stroke, she was slurring her words and all she was worried about was getting her and Justin a good review. There were no concerns for us just the ratings! When we bought a car off of Ryan Jones he was great in every aspect. When i popped the hood on my new car it looked like it was in a sandstorm. Whoever cleaned the inside smeared grease or an armor all type substance on parts of the dash like it was in their fingers and wiped some places. The finance manager has us worried about our state taxes and our registration. She said the company that does it is xxxx! Now 3 days with no car. Then the guy finance manager told us our payment would be July 7 and the 7th of each month and the lady changed it to now it’s June 24th which would be a mess for the way I get paid. Everything said was different when we came! That was a two hour drive and tolls there and then two hours back and tolls. I am the President of the Hyundai World Motor club with 18 million Members and the n 2019 I started and am the President of the Hyundai Venue Club which has about 2.5 million American Members. I am holding back on writing my review to our members as I feel many issues still need to be addressed and maybe they could be worked out! The dealership felt more like a morgue as everyone looked depressed. What happened? Find the break down and fix it! Justin spent 35 minutes trying to hook out blue link account up only to find out my vehicle doesn’t not have the blue link and navigation. Here I traded in a limited for an SEL and I was told “the only difference is there are not heated seats in the SEL. My main reason for the purchase was the lifetime navigation and blue link. And the finance manager wanted to sell me an extra package to protect that stuff. They didn’t even know it was not available! I did get the color and the SEL. But I left disappointed. I have my masters from Notre Dame in business, in a month I will have my PHd in Business. I would not run my business this way. More

by michaelrock8430 Verified Customer Verified Customer

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Easy to deal with, transparent and having electronic signature capabilities super helpful. Highly recommend them! signature capabilities super helpful. Highly recommend them! More

by Jeep18 Verified Customer Verified Customer

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Norvell was focused on getting me the best deal possible, which means alot . Justin was very helpful and attentive. They made the process easy and enjoyable and it is much appreciated! which means alot . Justin was very helpful and attentive. They made the process easy and enjoyable and it is much appreciated! More

by andrevaughn2 Verified Customer Verified Customer

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Everyone was very professional and friendly. It was a wonderful experience purchasing a vehicle for my niece. Really appreciate the time Justin spent with us. I highly recommend this dealership! It was a wonderful experience purchasing a vehicle for my niece. Really appreciate the time Justin spent with us. I highly recommend this dealership! Great job!!! More

by paulam.simpson Verified Customer Verified Customer

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Dealership represented their product, very professionally, the staff that we met, salesperson, and the individual in finance all represented Cresmont in a very professional manner. Could not b professionally, the staff that we met, salesperson, and the individual in finance all represented Cresmont in a very professional manner. Could not be happier. More

by tavivgargano Verified Customer Verified Customer

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I was impressed with the entire process. The team was very helpful and professional. They had the difficult task of finding me the gv70 in the colorway and trim package I was looking for. It The team was very helpful and professional. They had the difficult task of finding me the gv70 in the colorway and trim package I was looking for. It was a pleasure working with General Mgr John O’Dell, Sales Rep Justin Brown and Finance Mgr Jakub. I highly recommend this dealership! More

by jjmcl610 Verified Customer Verified Customer

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Very helpful and knowledgeable. Made us feel important. Felt comfortable throughout the whole process. Will definitely recommend. Made us feel important. Felt comfortable throughout the whole process. Will definitely recommend. More

by keith_larsen Verified Customer Verified Customer

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Everyone was wonderful. The best new car buying experience we have ever had. Justin was amazing. Very knowledgeable, friendly and really cared about our needs. I will be bac The best new car buying experience we have ever had. Justin was amazing. Very knowledgeable, friendly and really cared about our needs. I will be back!! Thank you! More

by bblough205 Verified Customer Verified Customer

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This is the second car I purchased from this dealer and both experiences were very good. Minimal time was needed to push all the paperwork through, and the sales team was very easy to deal with both experiences were very good. Minimal time was needed to push all the paperwork through, and the sales team was very easy to deal with More

by mmirrotto Verified Customer Verified Customer

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