Justin Brown

My experience with Justin and Creed was NOT a positive experience. My car was delivered with HAIL damage and these guys realized they screwed up. They stated they will make it right by picking my car up experience. My car was delivered with HAIL damage and these guys realized they screwed up. They stated they will make it right by picking my car up and to use their "In-house PDR repair" folks to fix the major damage. Since my car was delivered as a "damaged" after the fact, I asked for monetary compensation and PDR repair for a "HAIL damaged" car for which that went no where. They stated I either let them pick up my car to fix the damage or they will only send me a $500 check for me to make the repairs myself. That was absurd as the damage was far greater than $500 as there was extensive hail damage on the hood, side panels and roof of vehicle. I finally gave up and let them PDR my vehicle. When returned, it was not perfect as there were still some minor dings on the hood and roof but I was tired of dealing with these folks. Good luck if you plan to do business with this car dealership. More

by Michael Woodall Verified Customer Verified Customer

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Justin went above and beyond in helping us to find the perfect Jeep-and made the buying process hassle-free. We appreciate his hard work and will be sure to find Justin when we are ready to buy again. perfect Jeep-and made the buying process hassle-free. We appreciate his hard work and will be sure to find Justin when we are ready to buy again. More

by CHERYLCOLLIE Verified Customer Verified Customer

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While the salesman was good with communication it fell short after. I was doing a remote purchase on a Used 2018 Lincoln. The car was basically represented correctly minus a few things but acceptable. short after. I was doing a remote purchase on a Used 2018 Lincoln. The car was basically represented correctly minus a few things but acceptable. However, I was promised a 4pm phone appointment with their finance/business department. Evan called me at 4:30pm. I was a cash purchase so mostly everything went smoothly other than his “Evan’s” rude behavior when I elected to not buy a ridiculously overpriced extended warranty. Then the electronic paperwork was wrong and included a lien holder on it for a cash purchase. The salesperson Justin told me that the delivery driver would do an early morning departure. I assumed that meant something before 8:30. That was my mistake by 10:30 I hadn’t heard anything from anyone on the day of delivery. Then the delivery driver finally called with an ETA of 3pm. I’m only 3.5 hrs from this dealership so dunno why that took so long. Anyway Justin - 5 stars always communicated and tried his best. Evan - 2 stars due to rudeness and poorly prepared paperwork. Delivery - 3 stars as they met the criteria but I had to ask Justin again for communication so as to make arrangements. More

by wzenheimer1 Verified Customer Verified Customer

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Justin Brown and his team were consummate professionals. The deal was easy and smooth. We're enjoying our new Jeep Grand Wagoner Series III Obsidian! The deal was easy and smooth. We're enjoying our new Jeep Grand Wagoner Series III Obsidian! More

by RGBERNHOFT Verified Customer Verified Customer

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AWESOME VIST. . I AM ALWAYS TREATED LIKE FAMILY AT THE COVERT DEALERSHIPS. A GREAT PARTNERSHIP . I AM ALWAYS TREATED LIKE FAMILY AT THE COVERT DEALERSHIPS. A GREAT PARTNERSHIP More

by BOBBYV2 Verified Customer Verified Customer

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This was an overall great experience! Thank you Justin for the fast responses and excellent customer service. Thank you Justin for the fast responses and excellent customer service. More

by muzzyone Verified Customer Verified Customer

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Covert Dodge Jeep Ram Chrysler Bee Cave was a different experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal. Thank you guys for this great opportunity to be back on the road. More

by HECTOR.GONZALEZ14 Verified Customer Verified Customer

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They had the inventory that I was looking for & was priced right. Everyone was very helpful overall. priced right. Everyone was very helpful overall. More

by COLINKMARTIN Verified Customer Verified Customer

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Personable and professional. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. More

by ralass9999 Verified Customer Verified Customer

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Very helpful quick and too the point John answered as soon as he could when I needed soon as he could when I needed More

by alxgarz124 Verified Customer Verified Customer

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