Justin B
Justin B at O'Steen Volkswagen
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Justin B

Vehicle Exchange Specialist

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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5.0
9 Reviews

FL grown Navy Veteran turned family man. I've been around the world but home is where you make it. I pride myself on great service and customer satisfaction. Allow me a chance to work with you today :)

5.0

9 Reviews

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9 Reviews of Justin B

February 24, 2025

Dealership Rating
Employee Rating

Worked with me to find a car that met our family’s needs. When they didn’t have one, the reached out to other dealerships. More

by Bari F
Recommend Dealer
Yes

Other Employees Tagged: Terrence R, Marquis B

Feb 24, 2025

O'Steen Volkswagen responded

Bari, Thank you so much for your kind review! We're thrilled to hear that we could help you find a car that fits your family’s needs. Let us know if you ever need anything else! /MM

February 24, 2025

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Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep More

by Bilbrey.justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye, Chris N, Terrence R, Marc T, Jacob Z, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

Feb 24, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

January 08, 2025

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There was a bit of a miscommunication but Mike and Chuck made it right. Really great guys. Did a great job with our car. More

by Jaxturtle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 13, 2025

O'Steen Volkswagen responded

We are so glad that we were able to turn things around! Thank you for the 5-STAR review! /MM

October 13, 2024

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What a great experience! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! More

by HALIBERT
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Marc T

Oct 17, 2024

O'Steen Volkswagen responded

Thank you so much for your glowing review! We’re thrilled to hear you had such a great experience with our team at O'Steen Volkswagen. Your kind words about our staff mean a lot to us. /MM

June 16, 2024

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I can't say enough great things about getting a car from this dealership. Trey is one sales great person!! More

by cdube1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Trey M

Jun 18, 2024

O'Steen Volkswagen responded

Thank you for your 5-STAR review!

August 24, 2023

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Marc Trice is an amazing consultant about all things Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about t More

by jim.lorenz84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey M, Marc T , Rob Davidson

Aug 27, 2023

O'Steen Volkswagen responded

Thank you so much for your kind words about Marc! We're so glad to hear that he was able to make your experience smooth and enjoyable. He's a valued member of our team and we're lucky to have him. -Mallory

August 24, 2023

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O’Steen VW has been fantastic to deal with with both service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! More

by jctheobald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Saunders

Aug 26, 2023

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team works hard to provide excellent service, and we're glad it reflected in your visit. -Mallory

August 01, 2023

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Employee Rating

Excellent salesperson good communication. Says a great deal this is my second vehicle from Ostend VW! More

by morgandwight
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 21, 2023

O'Steen Volkswagen responded

Thank you for sharing your feedback!

August 01, 2023

Dealership Rating
Employee Rating

Marc is always amazing! Have to give xxxxxxto Justin as well, he started helping us because Marc was at an event, but handed us over to Marc when he got back because he kno More

by droski0270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc T , Taylor Saunders, Brent Davis

Sep 21, 2023

O'Steen Volkswagen responded

Patience and a non-pushy approach are crucial when it comes to such an important decision as buying a car. It's fantastic to know that our team at O'Steen VW gave your daughter the time and space to make an informed decision without pressure. Thank you for sharing your feedback, we look forward to welcoming you back soon! -Mallory

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