Justice Mogano
Justice Mogano at BMW of West Chester

Justice Mogano

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
364 Reviews

In 1997, I had my first BMW experience at the Susan G. Komen 'Drive for the Cure' event. I got behind the wheel of the newly-released Z3. I never understand why people made such a fuss about BMWs, but when I drove that car, top down through the winding Chester County roads, I quickly understood. As a part of my early training, I attended the BMW Academy in Greenville, SC, where I spent one week testing each model under the most extreme conditions. That experience showed me the unique driving characteristics of each car. I currently have an M3 Coupe with a six-speed transmission. It's like driving a race car: the handling and performance is unbelievable. It's also a very limited production model. I enjoy helping people, and I always try to make the process of car shopping as enjoyable as it can be.

Dealership Experience

23 yrs, 9 mos

Industry Experience

23 yrs, 9 mos

Specialties & Trainings

Sales, leasing, finance, warranties

4.9

364 Reviews

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364 Reviews of Justice Mogano

June 20, 2025

Dealership Rating
Employee Rating

I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as More

by Pendelton
Recommend Dealer
No
Jun 20, 2025

BMW of West Chester responded

Pendelton, As an employee of our company at the time, you had the unique privilege to see and purchase our wholesale trade-ins. These are typically older, high-mileage cars, often with multiple mechanical needs: Vehicles that we do not wish to represent and market to our clients. Indeed, this was a 17 year old wagon with over 123,000 miles on it, not a car we put on our front-line and offer for sale. You came to me and expressed a desire to buy this wagon and I strongly cautioned against it. I advised you that it was unlikely to be a good, reliable source of transportation, and would be very costly to repair and maintain. I am aware of other colleagues here who gave your similar counsel, as well. Unfortunately, you elected to ignore this good advice and purchased the wagon anyway. Kevin Mahoney General Manager

Jun 20, 2025

Pendelton responded

Kevin, Your response isn’t just misleading—it’s damage control. Let’s be honest. You say the E91 wasn’t a retail vehicle, yet it was physically parked on the main inventory lot, listed for sale, and sold with a dealer warranty, a clean CarFax, and your own BMW of West Chester Vehicle Health Report—all stating there were no major mechanical issues. If this car was truly “not fit for the front line,” why was it on the lot? Why was it sold with a warranty? Why did your own staff—including techs and advisors—encourage me to buy it and speak confidently about its condition? You did mention concerns in private, yes—but none of that was reflected in the paperwork, the sales process, or in any formal disclaimer. In fact, your dealership’s formal documentation said the opposite. If you truly believed the car was unfit, you had the authority and responsibility to pull it from inventory. You didn’t. I bought that vehicle not recklessly, but out of necessity—and I did my due diligence. I reviewed all reports, asked informed questions, and trusted the professionals I worked with as a BMW Genius at your dealership. What followed speaks volumes: • The car vibrated dangerously under load and showed a check engine light. • Your service department told me “there’s nothing wrong with the transmission.” • They changed the transfer case fluid and told me to drive it 1,000 more miles. • The exact same problems persisted before and after that mileage (and I maintained continuous communication with sales and service about this). • Only right after the warranty expired did your team suddenly find failing torque converters, catalytic converters, and a failing transmission—and told me, verbatim, “you need to get out of that car as soon as possible.” Worse, when I asked about coverage, I was told: “And you want me to pay for it?” This wasn’t just a mechanical failure—it was a failure of ethics, accountability, and leadership. As both a customer and employee, I was misled, misdiagnosed, and dismissed. You’re trying to rewrite the story after the damage has been done.

June 20, 2025

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Employee Rating

Amazing service and staff. Justin is fantastic- he was able to help me find the perfect car and very patiently answered all my questions and helped me pick my options. More

by NMBARKEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jayson Kirk

June 17, 2025

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Employee Rating

Love this dealership - everyone was welcoming and friendly! Justice was absolutely excellent to work with; he is very knowledgeable about the brand! What I liked most is that he listened to my needs More

by Joanne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brooks Collins

June 13, 2025

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Employee Rating

The process was very easy and Justice was a pleasure to work with on the purchase. More

by Mmurphylaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jayson Kirk

May 31, 2025

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Employee Rating

Wow! Thanks so much!! Love the car, love the salesman, love the dealership!! Great experience. More

by Abdef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 30, 2025

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Employee Rating

Great experience BMW of West Chester is top tier Justice Wilmer and Jayson were great to work with More

by RGRACE0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jayson Kirk

May 28, 2025

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Employee Rating

Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More

by Nick@iupllc.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 07, 2025

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Just purchased a BMW 2 Series and the experience was first class! My salesman’s Justice professionalism, care, and attention to detail made all the difference. His years of experience shows down to the More

by gloriapruitt10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 29, 2025

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Employee Rating

This is the second car purchased from Justice, it's comforting to see a familiar face over the years. Justice was very professional and knowledgeable of the new products. More

by Ber0024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 29, 2025

Dealership Rating
Employee Rating

Great service and attention to detail . The overall experience was very good Justin ensured a seamless process More

by SHANE62
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
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