Justen Payne

I am extremely disappointed in my new 2024 F150 Raptor. I have had no GPS in my truck now for over 3 months. Service was not able to resolve the issue and offered to tear apart my dashboard to try to fin I have had no GPS in my truck now for over 3 months. Service was not able to resolve the issue and offered to tear apart my dashboard to try to find a problem. This is unacceptable. I was told during the sale that the truck came with its own GPS. With this problem, I am just now learning that the trucks GPS is based in my phone through the Ford Pass, and that it is only a one year free subscription. VERY misleading. My passenger seat rattles constantly. I would complain directly to Ford Motor Co. but there is no contact information anywhere in the paperwork given to me from the sale, that I can find. More

by PAUL Verified Customer Verified Customer

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I just purchased my car, and honestly he was very helpful. I highly recommend to go by him . helpful. I highly recommend to go by him . More

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Spent a day out looking for our new Pup Wagon. Ran across one on AutoTrader at Roesch. Popped over to take a look and Wow! It was by far the best one of the day. From first meeting Justen till I Ran across one on AutoTrader at Roesch. Popped over to take a look and Wow! It was by far the best one of the day. From first meeting Justen till I drove away, it was a great experience. He listened, worked with us, and helped show me it's features. This dealership and Justen are 45 min away from my house and past at least 2 other Ford dealers and I will make the drive from now on. That's just how inviting they are. Felt like family 😀 More

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It was fine. Took a little longer than expected since I paid cash for the vehicle. I have to come back today since there is an engine warning on the dash. Took a little longer than expected since I paid cash for the vehicle. I have to come back today since there is an engine warning on the dash. More

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Very nice dealership and employees. Everyone was very helpful and knowledgeable about what was offered. I’m glad to have bought a car from here. Everyone was very helpful and knowledgeable about what was offered. I’m glad to have bought a car from here. More

by JCrocilla Verified Customer Verified Customer

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Moved through the service process swiftly with a professional attitude and thoroughly answered my questions. professional attitude and thoroughly answered my questions. More

by dwane.hahn Verified Customer Verified Customer

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Very professional, friendly, knowledgeable. Helpful on all issues. Easy to talk to. Know there business Helpful on all issues. Easy to talk to. Know there business More

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Great car buying experience. The team was helpful, honest, and made the process smooth, quick, and enjoyable. Highly recommend for excellent service and great value The team was helpful, honest, and made the process smooth, quick, and enjoyable. Highly recommend for excellent service and great value More

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Highly recommend Roesch Ford! This was our first time experience with this dealership I was helping my mom purchase a pre-owned vehicle. I called ahead make an appointment just as This was our first time experience with this dealership I was helping my mom purchase a pre-owned vehicle. I called ahead make an appointment just as Ray indicated he was available to greet us when we got there then introduced Justen who is our specific salesperson. Both Ray and Justen: knowledgeable,accommodating, caring. Transitioning to the Ford Escape was a huge change for my mom and they answered all our questions showed us all of the features, and understood our needs. It was also a pleasure to work with Sam-- none of the ridiculous high pressure tactics that I have received at other car dealerships that pushed their in-house financing or extended warranty options. Totally appreciated the straightforward and high level of care and respect we received at Roesch. Thank you Ray, Justen, and Sam! More

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great service and attention to detail. Far more real and honest than many other dealers. would recommend and also buy again from them Far more real and honest than many other dealers. would recommend and also buy again from them More

by BRETT52 Verified Customer Verified Customer

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