Junior Fenelus
Service Advisor
Ed Morse Delray Toyota
2800 South Federal Highway
Delray Beach, FL 33483
Languages Spoken
English
7 Reviews
Write a Review7 Reviews of Junior Fenelus
July 20, 2022
On June 8th, '22 I bought a 2015 Camry from Ed Morse Delray Toyota. That was one of the easiest car buying experiences I have ever had, and I have bought a lot of cars over the years (I bought my first Delray Toyota. That was one of the easiest car buying experiences I have ever had, and I have bought a lot of cars over the years (I bought my first car in 1972). Thank you Tyler and Byron, my sales associates. But the story doesn't end there. About 5 weeks later, the car needed a fairly major repair and I had only driven it 740 miles in those 5 weeks. I purchased it out of warranty and it was not a certified pre-owned car, so I knew the repairs would be my responsibility. But it just didn't feel right. So I went back to the dealership to see what they would do. After explaining the situation to Jovani Caprio, he agreed that even though the car was sold "As-Is, NO WARRANTY" and even though there was no legal obligation on their part, he too felt that there was still a certain unspoken expectation that, when one buys a used car, even one with no warranty, the vehicle shouldn't need an expensive repair that soon and with such little usage after the purchase. To make a long story short (if it's not already too late for that?), Ed Morse Delray Toyota, at Jovani's recommendation, covered the entire cost of the repair, including a new 4-wheel alignment and a shuttle service ride home and back to the dealership when the car was ready, so I wouldn't have to wait at the dealership. I'm impressed. Kudos to you guys. More
Other Employees Tagged: Jovani Caprio, Tyler Burnette, Gabby Verdesoto , John Cassese, Byron Mcnair
March 29, 2022
Great experience and good customer service always upfront and and understanding. Have now been bring wires truck in as well now. and and understanding. Have now been bring wires truck in as well now. More
Other Employees Tagged: Jonathan Cox, Gabby Verdesoto
March 28, 2022
Competent and professional service at a reasonable price. They have been servings my cars for over 15 years. They have been servings my cars for over 15 years. More
Other Employees Tagged: Jonathan Cox
February 09, 2022
This is a great dealership. They really know their stuff and how to treat a customer. and how to treat a customer. More
Other Employees Tagged: Jonathan Cox, Gabby Verdesoto, Robert Amato, Lowens Dumel, Will Gross, Jim Wilson , Marc Berger, Rick Ruiz, Jerry Vassilatos
February 07, 2022
Easy and efficient. Called Saturday morning for service, dropped off within the hour and car was ready by the afternoon. dropped off within the hour and car was ready by the afternoon. More
Other Employees Tagged: Jonathan Cox, Will Gross
February 01, 2022
Very understandable very knowledgeable great customer service will be back for sure to ask for him thank you service will be back for sure to ask for him thank you More
Other Employees Tagged: Jonathan Cox