Julio Serra

I am writing to express my concern regarding the ongoing issues with my vehicle which has brought to your service department on multiple occasion . Despite significant time and financial investment, the pro issues with my vehicle which has brought to your service department on multiple occasion . Despite significant time and financial investment, the problem remained unresolved. On December 23 brought my car to your service department because the engine light has turned on after an inspection I was provided win an estimate of 4500 to fix the issue the repairs were completed in three days and I paid $3400 for the service. however on my way home the engine light turned on again I immediately contacted my service advisor Julio and Alex and bought the car back the next day after the second visit the car appears to be fixed. unfortunately after driving the car for about a week the engine light turned on again. I scheduled another appointment to address this recurring issue. I drop off the car on Friday afternoon as agreed but I did not receive any update from your team until personally visited the dealership on Monday afternoon. Despite leaving several messages, no one returned my calls and I was informed that my car had not even been inspected due to how busy the team Was. I am extremely disappointed with the lack of communication and the repeated failure to resolve the engine light issue. I have paid a considerable amount of money for repairs, yet my car continues to have the same problem. To resolve this matter I kindly request the following: 1-A thorough diagnose and permanent resolution of the engine light issue at no additional cost. 2-Regular updates on the status of my car while it is in your care. 3- An explanation of the previous repair and why the problem persists If this issue is not resolved promptly, I may have no choice but to escalate this matter further including contacting corporate customer service filing a complaint with a better Bureau, or seeking legal advice. Thank you for your attention for this issue I look forward to your prompt response More

by 7SOFTBALL Verified Customer Verified Customer

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I always have a good experience. Techs are awesome and always very helpful and courteous. Techs are awesome and always very helpful and courteous. More

by NFERRIERI Verified Customer Verified Customer

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Good service wait time was a little long but the service rep promp and very professional rep promp and very professional More

by gfgreaves Verified Customer Verified Customer

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Very prompt and helpful. Good customer service. Enough appointments during the day if one decides to do a last minute appointment. Good customer service. Enough appointments during the day if one decides to do a last minute appointment. More

by Lina Gonzalez Verified Customer Verified Customer

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James Lee has been my main man! Julio was great too! Been doing business there for 35 years. Julio was great too! Been doing business there for 35 years. More

by rustybertold Verified Customer Verified Customer

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The staff took care of my issues and really helped me out of my situation of my situation More

by malers0 Verified Customer Verified Customer

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I had a very pleasant experience with my insurance and this location. I was kept informed about every proceeding and provided resources I needed. I’d recommend this location for anyone who was in my posit this location. I was kept informed about every proceeding and provided resources I needed. I’d recommend this location for anyone who was in my position. More

by Naomi A Verified Customer Verified Customer

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An oil change shouldn't take all day. I had registered with Melissa. I was told she wasn't there upon arrival at 8:40. Alex was the one who registered me, not Julio. If I didn't call at 3 I had registered with Melissa. I was told she wasn't there upon arrival at 8:40. Alex was the one who registered me, not Julio. If I didn't call at 3pm, my car would still be there. I asked the front desk to send my Uber and she refused saying Julio had to do it. Julio called about 15 minutes later saying they were waiting for a response to an email they sent, which I hadn't seen. This wouldn't happen with Melissa because she would've called to get my response instead of waiting for an email reply. More

by SKYGROUNDER Verified Customer Verified Customer

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Me gusto mucho, muy profesionales y atentos, Servicios rapidos de gran calidad, Muchas seriedad en el trabajo rapidos de gran calidad, Muchas seriedad en el trabajo More

by yudialmaguer Verified Customer Verified Customer

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Los señores de Largo Honda ofrecen un trato excelente al igual que su servicio, rápido y eficiente igual que su servicio, rápido y eficiente More

by LQUIROSBASUlTO Verified Customer Verified Customer

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