Julio Lopez

If I could give this place zero stars, I would. I don't know how they're still in business, especially with Milton the sales manager who is horrendous. I had the worst buying experience ever there. I don't know how they're still in business, especially with Milton the sales manager who is horrendous. I had the worst buying experience ever there. Between the xxxxxxx sales manager and the dope of a salesman. I went to take a Jeep grand Cherokee for a test drive. The salesman told me to stop at the gas station and put $5 of gas in the tank. This was crazy and extremely unprofessional to me. After going back to purchase the truck. I was told that there was 2 people in front of me for the finance department and to come back at 7 o'clock. I went back at 6:45. They gave me the runaround and stalled. The finance lady told me that she told the salesman to call me and to go back another day because she was too backed up. The salesman Jimmy Jackson did not call me. I was at the dealership until 11 o'clock pm. As I was talking to the finance lady, they were trying to charge me a window etching charge. This was a used vehicle and that charge was already paid for. She called the sales manager, Milton. He told her " make the deal, don't make the deal. I don't give a xxxx. I'm tired and I wanna go home". Because of their incompetence, I was there until 11 PM at night and they made it seem like it was my fault that they were there that late when it was in fact their own fault. The salesman Jimmy Jackson also promised me a second key as they only had one key. This was of course, another lie. He also asked me for a ride to the bus stop. This dealership is extremely unprofessional and not willing to work with their customers. Buying a car should be somewhat fun, with this dealership It was nothing but aggravating. I would stay very far away from this dealership. There's plenty of other dealerships that will treat you fairly. This is definitely not one of them. I should have listened to the reviews that I read. I'm writing this review to inform people so they do not have the same terrible experience that I had. Customer care is useless. Any complaint falls on deaf ears. This place is a xxxx hole. I would run very fast and far. More

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Service manager and dept schedule appt and wasted my time , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on ho , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on how to handle issues with customer , very rude and un knowledgeable More

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I purchased a Grand Cherokee used with 13K miles at this dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search re dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search revealed this to be a common problem. I called the Chrysler/Jeep main customer service number and they created a warranty ticket. They said take it back to the dealership for "diagnosis and images". The xxxxxxx head service manager told me that I needed to keep the vehicle in their body shop for 4 to 5 WEEKS in order for them to go through their "process". WHAT A SCAM! They will do anything to turn off a customer and avoid warranty work. I WILL NEVER BUY ANOYTHER JEEP AGAIN! More

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Unprofessional! I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst cu I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst customer service experience of my life! More

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The best place to buy and service your Chrysler Jeep dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge. Wouldn’t go anywhere else. More

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One Word: Awful My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the pa My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the paper work and bring the car home! We got there at 9:30 am and left at 1 in the afternoon with no car. The salesmen all croud you when you're making a deal and they use intimidation to take your money. If you are smart and tell them to please leave, they all form a circle and talk bad about you. I felt like i was back in high school, purely pathetic. When they brought out the car from the back it looked used.I was getting a 2015 jeep renegade and the mirror was chipped, scratches all over the car, and black oil stains on the seats. If i am buying a new car it should be in its best condition. Presentation is everything and they did not reach that standard. Instead of helping us they started bullying and like i said before all of the salesmen came out to see the drama. Even the manager was giving us a hard time. We called another dealership and told them we were leaving and to rip up the contract. Instead of giving me a loner until another jeep came in they just let us walk out the door. There were also 10 Salesmen "helping" us, too many hands that lead to unorganisation. This is a terrible place and THEY WILL RIP YOU OFF. They should all be ashamed of them selves. No excuses for bad people that scam the public to get their commission. Take pride in your work. The only person that knew what they were talking about was Manny Andujar. - Sara Ratowsky, an unhappy customer that found a better dealership More

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Great experience! I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would re I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would recommend Jeep of Paramus to everyone! More

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