Julio Fernandez

son muy amables, profesionales ademas de que me guian en la compra donde mis preguntas y dudas son aclaradas y siempre encuentro en ellos la solucion. El vendedor Carlos Valino me ayudo en que era lo mejro la compra donde mis preguntas y dudas son aclaradas y siempre encuentro en ellos la solucion. El vendedor Carlos Valino me ayudo en que era lo mejro para mi a pesar de mis dudas pude mejorar mi auto y mi familia esta feliz. More

by Juan Otero Verified Customer Verified Customer

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A Terrible Experience – Dishonest and Unprofessional Behavior My experience at the Lorenzo Buick dealership was extremely unpleasant, and I would not recommend this place to anyone. It felt like a comp Behavior My experience at the Lorenzo Buick dealership was extremely unpleasant, and I would not recommend this place to anyone. It felt like a complete scam from the beginning.On January 4, 2025, my husband and I went to the dealership based on a recommendation from a mutual friend of my husband and Mr. Julio Fernández (they knew each other from the Vedado neighborhood in Cuba). My husband went in with the intention of buying a car, and Mr. Julio Fernández recommended one to him. However, when we got home, the car wouldn't even start. I ended up signing a lease for a Buick Encore, and right from the start, Mr. Yosmel Tundidor offered me a credit card, supposedly to help reduce my car payments. I still don’t understand what benefit that was supposed to provide. In May, I discovered three raccoons inside the engine compartment of my car, and shortly after, a warning light appeared on my dashboard. I was very concerned and expected professional service. My husband contacted Mr. Julio Fernández, who advised us to bring the car to the dealership on Saturday, May 17. However, when I arrived, no one checked the car. Mr. Fernández told me I needed to leave the vehicle, but the person responsible for providing a courtesy car wasn’t there—this was incredibly disrespectful of my time.I returned on Monday, May 19 to drop off the car, and it took over three hours for the courtesy vehicle to arrive. I had to take time off work again. A few da ys later, Mr. Julio Fernández called to inform me that the repair would cost $1,400. He recommended I contact my insurance company because he claimed the damage was caused by animal vandalism. I followed his advice and filed a claim, but then Mr. Fernández claimed the insurance adjuster said the car had even more damage, and he began asking for more money. This is where everything became inconsistent. I stayed in touch with my insurance company’s adjuster (I have all the text messages as proof), and their version of events contradicted what Mr. Fernández and the dealership were telling me. It was clear that someone was not being honest. After nearly 15 days, I picked up my car on Saturday, May 31, and it was clear no real work had been done. The only actual damage was a single wire with minor bites from the raccoons. I have pictures to prove this. It became obvious that they were trying to scare me into paying for unnecessary repairs. Mr. Julio Fernández, supposedly a longtime friend of my husband, clearly took advantage of that trust. In contrast, Joshua another salesperson, was helpful and respectful throughout. He even told me the damage should be covered under warranty, since I leased the car in January and it has fewer than 36,000 miles. That information was never clearly communicated by Mr. Fernández or Mr. Alexander Obando, my service advisor. On May 23, the insurance adjuster visited the dealership and issued an estimate, but again, I wasn’t told the truth. Mr. Fernández didn’t say anything about additional damage; he just claimed they couldn’t work on the car because of the long weekend. He only later tried to push for more money, again with conflicting information. On the day I picked up the car, Mr. Fernández told me I couldn’t take it because it "might still be disassembled"—even though I had called him the day before and he said to give him 10 minutes, then never called me back. My advisor, Alexander Obando, was unreachable and only returned one call, telling me the insurance adjuster said there was more damage. Again, this was false, according to the adjuster. The only professional person at the end of this entire nightmare was Ivan Sandino, who finally helped me when I came to pick up the car. This dealership treated me with disrespect, wasted my time, and tried to intimidate me into unnecessary charges. They abused my trust, misled me repeatedly, and caused immense stress. I hope this review helps others avoid the the same experience More

by MAYGRISELL26 Verified Customer Verified Customer

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Overall amazing experience. In an out in a few hours and got the pricing I wanted. T janks again Rafael! In an out in a few hours and got the pricing I wanted. T janks again Rafael! More

by GINOGARCIA30 Verified Customer Verified Customer

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Muy buena atención al cliente y muy buen servicio me sentí muy como con todos los trabajadores muchas gracias a todos sentí muy como con todos los trabajadores muchas gracias a todos More

by José Valdes 2697 Verified Customer Verified Customer

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Did not sale vehicle for price agreed on. Dealer ship aware of service code before the sale of the vehicle that they verbal said to have been serviced and had been checked out with no issues. Dealer ship aware of service code before the sale of the vehicle that they verbal said to have been serviced and had been checked out with no issues. On top of vehicle having open recalls the dealer ship was aware of. More

by brianbush20 Verified Customer Verified Customer

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Super la atencion ,el bendedor ,Rafael Fernandez y julio y el financista joshua me antendieron super Bien ,yo quede satifecho tanto hasi que compre dos carros 100% recomendado y el financista joshua me antendieron super Bien ,yo quede satifecho tanto hasi que compre dos carros 100% recomendado More

by camacho.luisj Verified Customer Verified Customer

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Lorenzo Buick has been my house for the past 8 years. Rafael has been a good friend and sales rep all these years. Thank you… big thanks for Lorena for reaching out with a great deal… Rafael has been a good friend and sales rep all these years. Thank you… big thanks for Lorena for reaching out with a great deal… More

by edwindeniusa2211 Verified Customer Verified Customer

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I bought my Van cash. Still have no title, no tag. GMC Buick didn’t own the vehicle because the previous owner’s bank still had the title. I’m lost for words. I want my ti Still have no title, no tag. GMC Buick didn’t own the vehicle because the previous owner’s bank still had the title. I’m lost for words. I want my tile this week or I’m returning it! It’s been almost 2 months. More

by ferreiramb114 Verified Customer Verified Customer

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Excellent dealership. Very professional customer service from all the representative that were involved in the purchase of my vehicle. Yohan was very professional and know Very professional customer service from all the representative that were involved in the purchase of my vehicle. Yohan was very professional and knowledgeable about the vehicle I was purchasing. He is a valuable asset to the company. More

by marioflowtech Verified Customer Verified Customer

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Buying a car is not a small task. But with Lorenzo GMC it was a pleasure working with them But with Lorenzo GMC it was a pleasure working with them More

by Herman Verified Customer Verified Customer

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