Julie Mei

I had an emergency situation with my 2013 Volvo XC70. Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics t Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics that I know and described my issue. He said most likely a starter. Was able to make a same day appointment. Car brought to Secor by AAA. Turned out I needed a new starter AND battery. Both were in stock. The parts were replaced in a very timely manner. My service advisor and the mechanics that dealt with my car were first rate. I'm very happy to have been able to get my car back on the road so quickly. Certainly makes me want to keep my Volvo up and running because it's a pleasure doing business with the people at Secor Volvo in New London. More

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Diane was patient and understanding about purchase decision, encouraging my research, and understanding of letting my older, but reliable 2011 sedan go to a family member. decision, encouraging my research, and understanding of letting my older, but reliable 2011 sedan go to a family member. More

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The staff is helpful and takes the time to explain issues. Julie is particularly helpful issues. Julie is particularly helpful More

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I have been treated great! All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. More

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Secor of New London was very professional and efficient in my last appointment with them. I have a shimmying in my car at high speeds and they replaced the wheel that was causing it. A great place for serv in my last appointment with them. I have a shimmying in my car at high speeds and they replaced the wheel that was causing it. A great place for service. More

by ROZ.CHRISTISON Verified Customer Verified Customer

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My first purchase of an automobile of this caliber; the 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my initial contact with the dealership, walking me through the ordering procedure that insured that the automobile that would be delivered would be exactly the fabulous vehicle that I truly wanted. The sales representatives at Lotus of New London connected me with the utmost professional automobile sales and service personnel at SECOR Volvo who worked collaboratively with my sales personnel at Lotus of New London to build a strong and sustainable business relationship that continues to deliver complete customer satisfaction; that includes continuity of care and quality service moving forward. My overall customer experience at SECOR Automobiles is stellar. More

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Service was timely and neatly done. They even washed my car. They are professional and courteous. Thanks Secor Volvo! They even washed my car. They are professional and courteous. Thanks Secor Volvo! More

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Terrible, tell you your car is ready and it’s not fixed, 2 days of work I had to leave early and find rides to the shop when the problem was still not fixed. This service center is the worst I’ve ever dealt 2 days of work I had to leave early and find rides to the shop when the problem was still not fixed. This service center is the worst I’ve ever dealt with More

by dimi Verified Customer Verified Customer

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Good service very professional quick easy no hassles no pressuring a great experience. We definitely recommend. pressuring a great experience. We definitely recommend. More

by robertgilmore64 Verified Customer Verified Customer

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I appreciate the level of service provided by Keith and his colleagues at the front service desks. This is our first Volvo vehicle and a client if mine recommended Secor. The professionalism and expertise his colleagues at the front service desks. This is our first Volvo vehicle and a client if mine recommended Secor. The professionalism and expertise translates to informative answers to my questions and means a lot. Thanks, Keith. Thanks, Julie. More

by IC.fxix Verified Customer Verified Customer

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