Julian Martinez

I had an awful experience with VW Coconut Creek, specifically with an employee named Meagan. My husband received a text from Meagan saying our car was ready and asking what time we’d like the shu specifically with an employee named Meagan. My husband received a text from Meagan saying our car was ready and asking what time we’d like the shuttle. He replied 9:30 AM the next day. At 9:30 AM — no shuttle showed up. I called 833-473-2155 to ask where the shuttle was. They told me to wait while they checked with Meagan. An hour later, I called again and was told, "Meagan is sick, and there is no shuttle." That’s it. No one bothered to inform us. No follow-up. No backup plan. Just radio silence and zero accountability. If your employee is out sick, someone else should step in. You can’t just leave customers stranded. This level of disorganization and lack of communication is completely unacceptable for a dealership of this size. VW Coconut Creek — do better. More

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Nice patient and easy to work with, very kind people. Very thankful to everyone here! Very thankful to everyone here! More

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John Shorter was the best he made everything smooth and was honest which makes a difference in the car buying process was honest which makes a difference in the car buying process More

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