Julian Lozano

Buyer beware! Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold wit Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold with a lone electronic key fob? BMW wants $800 to program a second fob- and I’m told I have to pay on my own to get the replacement key. Sales person Julian falsely stated that he disclosed the missing key before I signed the contract. When confronted on a 1:1 call, changed the story completely... Unethical behavior; can’t be trusted. A manager was supposed to call me to address this issue, but that didn’t happen. Not responsive, nor accountable. Not at all trustworthy. I wish I could give them a 0/5 rating. Follow-up. After posting my review, received a message from the ‘owner’ asking me to call to get this issue resolved. Called, and was directed to a voicemail for sales manager Rich. No response. 3 weeks out. Sales person Julian responded saying he now has the mats and the manual. Reached out twice to collect them. Today, he says I don’t have anything for you. How else can I help you?! He promised us ‘white glove service’. Didn’t realize that meant you can’t reach him. Go figure. Stay clear, my friends. This dealership is a bunch of xxxxx and thieves. More

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I purchased a pre owned vehicle for my wife and was assured it went through a thorough inspection. Two weeks after purchasing it my wife got a flat tire and was stranded because there is no spare tire assured it went through a thorough inspection. Two weeks after purchasing it my wife got a flat tire and was stranded because there is no spare tire because the car was designed to use run flat tires. The wrong non run flat tires were on the vehicle. Totally unsafe! The salesman was no help, claimed the tires were at a safe level and the general manager never returned my call. Currently my wife is driving around my children in an unsafe $33000 car. Please beware as their safety inspections aren’t very safe. More

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We love our new Range Rover Sport. Julian did a great job keeping us updated on the shipping dates and delivery. Julian did a great job keeping us updated on the shipping dates and delivery. More

by todd85 Verified Customer Verified Customer

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Julian was great made my car buying experience easy, definitely recommend him if you’re looking for a professional salesperson. definitely recommend him if you’re looking for a professional salesperson. More

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Julian made my car buying experience very easy, I definitely recommend him if you’re looking for a professional salesperson. definitely recommend him if you’re looking for a professional salesperson. More

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Ronny and Julian were amazing. Very prompt in service and transparency! The beginning to end process was flawless. Very prompt in service and transparency! The beginning to end process was flawless. More

by Hani A. Verified Customer Verified Customer

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Besides the one issue that I had with one of the managers, everything was fine. But to get into a screaming match with the manager was extremely unsettling. Very unprofessional managers, everything was fine. But to get into a screaming match with the manager was extremely unsettling. Very unprofessional More

by 3414 Verified Customer Verified Customer

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Fantastic team very professional and courteous. Also had no problem staying a little after closing to get our deal finished. Would buy here again. Also had no problem staying a little after closing to get our deal finished. Would buy here again. More

by Chris Verified Customer Verified Customer

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Every aspect of my experience was rewarding beginning with the phone/Internet inquiry, the showroom visit, the test drive, the application process, financing, delivery, and training. I experienced a real with the phone/Internet inquiry, the showroom visit, the test drive, the application process, financing, delivery, and training. I experienced a real class act. More

by V Cadenhead Verified Customer Verified Customer

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