Julian Kim

JIMMY MOLINA was the best! He deserves a raise!! He made our families experience wonderful. Thank you Jimmy made our families experience wonderful. Thank you Jimmy More

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The team is professional and always gives useful information and advice. I like their customer service. information and advice. I like their customer service. More

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Fabulous experience. They take customer care to a new level, I was very pleased with all aspects of having them service my Audi. David was excellent at communicating with me through the whole process level, I was very pleased with all aspects of having them service my Audi. David was excellent at communicating with me through the whole process. They are absolutely the best! More

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David was great to work with. Great customer service - got me an uber home and back, let me know status of my car right when finished. Was a pleasure to work with. got me an uber home and back, let me know status of my car right when finished. Was a pleasure to work with. More

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I don't EVER leave reviews, unless it's worth it... Watch out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for many years, and they've always been GREAT! Ryan, Henry, and everyone in service has always been wonderful, and the services they did were always top notch... Until... About 7 months ago Audi Fletcher Jones charged me for a service, that was not completed. I have documentation from them even stating that what they did was not completed. They asked me to do what they needed me to do, then bring my car back to them and they would finish the job, without charging me again. I have since moved out of California, so now I will not be bringing my car back to them to complete the job. However, Audi Las Vegas, is going to charge me FULL PRICE, again, to complete the job that Fletcher Jones couldn't! So I have asked Audi Fletcher Jones to refund me, and they said "no." Julian Kim, who is their service director, is a complete disgrace to not only Fletcher Jones, but the Audi name and company overall! He was extremely rude, constantly talking over me, and was even so rude that he hung up on me. I spoke to my lawyer, and he said because the dollar amount is only $2,381.90, to file with the small claims court; So I guess that's what I'll be doing... Hey Julian, hope it's worth it! Lol! Let me know if you would like to work something out that's fair to Audi, and to me... You have my number. Xxoxo More

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Everyone here at the dealership always gives the best customer service whenever I’m there. Eager to help and get you where you need to be! I wouldn’t do business with anyone else. customer service whenever I’m there. Eager to help and get you where you need to be! I wouldn’t do business with anyone else. More

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Excellent experience. Thank you.Rah & the SC team Excellent experience. Thank you. Rah & the SC team appreciate you all. The service reps and leadership team are amazing. They go above and beyond. Th Excellent experience. Thank you. Rah & the SC team appreciate you all. The service reps and leadership team are amazing. They go above and beyond. The qualify of the work is also greatly appreciated. More

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Great service. Easy, Fast, hassle free. Best place to get your vehicle service in Orange County. Service Advisors are friendly and knowledgeable. Techs are great and efficient. Definitely will use them again your vehicle service in Orange County. Service Advisors are friendly and knowledgeable. Techs are great and efficient. Definitely will use them again. More

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I had a great experience. Jose was very great to deal with. The estimated time was for my service was accurate. I will be back for future service needs. with. The estimated time was for my service was accurate. I will be back for future service needs. More

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Service advisor Paul Panya was so helpful with a dead battery issue. I didn’t dare turn off my car after a AAA jumpstart and was able to immediately bring the car to the service department. Paul arrange battery issue. I didn’t dare turn off my car after a AAA jumpstart and was able to immediately bring the car to the service department. Paul arranged for a loaner vehicle and my car was ready the next morning looking great after a complimentary wash. Paul has certainly become my go to service advisor! More

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