Juanita Soto
Juanita Soto at Napleton Chevrolet St. Charles
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Juanita Soto

Sales BDC

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

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4.5
8 Reviews

Hi! I’m Juanita nice to meet you! I’m usually the one to answer the phone if you call the dealership:) My favorite things to do are hang out with my son and daughter and family and friends. I love listening to music and watching football. My favorite team is the Detroit Lions! My favorite vehicle is our Chevrolet Silverado even though I drive an Equinox. Call me to schedule a test drive or come say hello! I’m happy to help with you with your next vehicle purchase or automotive needs.

Dealership Experience

1 yr, 1 mo

Industry Experience

10 yrs, 6 mos

4.5

8 Reviews

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8 Reviews of Juanita Soto

April 25, 2025

Dealership Rating
Employee Rating

Juanita was awesome at getting back to me with questions about a Jeep wrangler I was interested in. She was very professional and friendly. She took care of getting the appointment going and making sure i More

by hchavez26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Romo

Apr 25, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that Juanita provided you with professional and friendly service at Napleton Chevrolet St. Charles! It's great to know she was able to assist with your Jeep Wrangler inquiries and appointment setup. Thanks for sharing your experience!

March 17, 2025

Dealership Rating
Employee Rating

Great communicators and great people to do business with. I would purchase from them again. More

by jmiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

Napleton Chevrolet St. Charles responded

Thanks so much for the kind words! We look forward to your next visit to Napleton Chevrolet St. Charles!

March 17, 2025

Dealership Rating
Employee Rating

Wonderful customer service from Juanita from start to finish! She made the process so smooth from setting us up to come in all the way to adding in leather seats afterwards! Definitely recommend this dea More

by Hlanger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patryk Laba

Mar 18, 2025

Napleton Chevrolet St. Charles responded

Thank you for the glowing review! We're delighted to hear that Juanita provided such exceptional service at Napleton Chevrolet St. Charles and made your experience smooth from start to finish. We appreciate your recommendation, and we'll be sure to pass along your kind words!

March 04, 2025

Dealership Rating
Employee Rating

Every one was great overall it was a good experience got a new car couldn’t be happier More

by Kyasjurset1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Romo, Juan Ochoa

Mar 04, 2025

Napleton Chevrolet St. Charles responded

Hi Kyas, thanks so much for taking the time to leave Napleton Chevrolet St. Charles a great review!

February 27, 2025

Dealership Rating
Employee Rating

I had the best experience both at dealership and with Juanita Soto! She is outstanding! More

by lizbaker0691
Recommend Dealer
Yes

Other Employees Tagged: Chris Behlke, Michael De Paolo

Feb 28, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your positive experience with Juanita at Napleton Chevrolet St. Charles, Liz!

February 21, 2025

Dealership Rating
Employee Rating

Very friendly explained everything about my vehicle. When I left something in my vehicle, they mailed it to me, which was very appreciated. I would go back and refer them to other people. More

by Winter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Sanchez, Jake Martin

Feb 21, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided such helpful service and went the extra mile for you! Thank you for your kind words and referrals, we look forward to seeing you again in the future!

February 18, 2025

Dealership Rating
Employee Rating

The entire sales staff was excellent to work with - they did everything possible to gain my business. Tried a dealer trade but when that failed offered me an in-stock vehicle at a further reduced price to More

by Richard D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patryk Laba, Mitch Varga

Feb 18, 2025

Napleton Chevrolet St. Charles responded

Richard, we're delighted to hear that our team at Napleton Chevrolet St. Charles went above and beyond to earn your business! Thank you for sharing your experience with us, and enjoy the new ride!

February 01, 2025

Dealership Rating
Employee Rating

I was baited into coming down to look at a 2014 Chevy Silverado High Country throughout the week of 1/27/2025. I drove 2 and 1/2 hours from north of Milwaukee WI. Was told by several people including Mik More

by Chevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jared Romo, Jake Martin , Michael Rowe

Feb 03, 2025

Napleton Chevrolet St. Charles responded

We appreciate you taking the time to share your experience, and we’d like to clarify a few key points regarding your visit. First, we did provide an offer on your trade based on MMR (Manheim Market Report) values, which is the industry-standard system we use for appraising vehicles. Your trade is 13 years old, and that plays a major role in its valuation. Every deal we work starts with the same structured approach, including our available packages. We understand that our offer may not have met your expectations, but we’re always open to a conversation to find solutions that work for both parties. The suggestion that we would “bait” someone to look at a 2014 truck is simply not accurate. We take pride in providing a professional experience, and we stand by the quality of our inventory. If the vehicle was not the right fit for you, we respect that decision, but a productive discussion would have been more beneficial. Our goal is always to create positive experiences for our customers, and while we regret that we couldn’t come to an agreement in this case, we remain committed to fair and transparent business practices. If you have any further questions or would like to discuss this matter, we’d be happy to connect. Napleton Chevrolet St. Charles stcharlesfeedback@napleton.autos

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