Juan Rodriguez

I had my Toyota Camry serviced there. It took more than three hours to get oil change for my car. I was told on the phone while booking the appointment that it would take between one hou It took more than three hours to get oil change for my car. I was told on the phone while booking the appointment that it would take between one hour and one and half hour. They say they honor other Toyota dealer service department coupons or discounts. When I showed the outside dealer service coupon for oil change to get better price for oil change, they were not happy at all. I am hoping they did the oil change. The final price was for oil change was almost in the middle between their price and the outside dealer price in the coupon. So, they really did not honor the outside service dealer coupon. My interaction was so negative, I am now doubting whether they really did the oil change or they just did the paperwork without actually performing oil change. More

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Awesome, professional, and seem happy at work. Keep them like you're doing. It's working ?? Keep them like you're doing. It's working ?? More

by DON80 Verified Customer Verified Customer

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Excellent service, very fast, 1000 points 🫡👍 I recommend it, if you haven't been, you should go, they are the best in the state. recommend it, if you haven't been, you should go, they are the best in the state. More

by MARCELOUSA20 Verified Customer Verified Customer

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Dealership lacks a clearly designated parking area for visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a mix of unlicensed and licensed cars More

by BAINMORGADOK Verified Customer Verified Customer

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An additional charge was levied, but the service advisor was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't go through. More

by SESHADRI.SRINIVASAN Verified Customer Verified Customer

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Long time customer made an appointment took car in on time and performed required service time and performed required service More

by CRAIGR729 Verified Customer Verified Customer

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I would have like an explainatiin of what was done before taking my credit card.. I also asked for the dashboard messaging to be updated that didn’t happen .. and all my seat adjustments and steering wheel w taking my credit card.. I also asked for the dashboard messaging to be updated that didn’t happen .. and all my seat adjustments and steering wheel were changed not sure why that needed to be done.. I have found the staff to be friendly and they did offer and shuttle me back and forth to work. All in all I was pleased with my service not sure which Juan took care of me! More

by EILEEN.MURRAY Verified Customer Verified Customer

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A little slow about communication. They don’t necessarily always call you when your car is ready. Sometimes you have to call them. They don’t necessarily always call you when your car is ready. Sometimes you have to call them. More

by Ap Verified Customer Verified Customer

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Juan was very professional and pleasant. Westborough Toyota was clean and efficient. I will definitely return there for future service Westborough Toyota was clean and efficient. I will definitely return there for future service More

by JOHNKBA0 Verified Customer Verified Customer

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This is the best Toyota Dealership! I drive 1 hr to do my service here. I drive 1 hr to do my service here. More

by NC Verified Customer Verified Customer

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