Juan Orozco | Page 31

Warranty Repair Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner ve Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner vehicles were available in a first come first serve and was told that morning none were available. Went in for a warranty repair and a leaky washer fluid reservoir which was one of the reasons I drove 45 minutes to get the repairs done. And was told had to order parts knowing that was the reson I was going in to begin with. More

by FRANK.1116 Verified Customer Verified Customer

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Fast.efficent.friendly The personalize service is impeccable at Corwin Ford. The work area is clean and you can see the technicians working on your vehicle as they move alon The personalize service is impeccable at Corwin Ford. The work area is clean and you can see the technicians working on your vehicle as they move along. They keep me up-to-date on what I need to know about my car and schedule things appropriately. The billing is fairly transparent so I can see exactly what they build for as well as know what's coming up as far as maintenance goes. I don't feel like they're trying to sell me something all the time that makes me feel good. It does also help that they are very friendly as a group and they work well with each Other. I have confidence in Corwin Ford. More

by marlena1982 Verified Customer Verified Customer

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F150 visit #1 I was encouraged to bring my vehicle in the night before, for the department's convenience. I did so, so that I could get it back quickly. I didn't I was encouraged to bring my vehicle in the night before, for the department's convenience. I did so, so that I could get it back quickly. I didn't get a call by 1 PM, so I called to inquire, and was told I would get a call back after status was determined. After 1.5 hours, I called back and was told it would ready in 45 minutes. I arrived 1 hour later and waited 1 hour to get my vehicle. 2 days later my change oil notification was on my screen. Oil change was one of the services performed. More

by ROBERT.C.GREEN1 Verified Customer Verified Customer

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8 Hours for a 30 minute test drive, $75 charge for no servic Awful experience. Dropped off Ford Escape at 8 a.m. for just a check of what was vibrating underneath. Around 11 I tried to call in and check on statu Awful experience. Dropped off Ford Escape at 8 a.m. for just a check of what was vibrating underneath. Around 11 I tried to call in and check on status - but spent two hours on the phone just getting bounced around trying to find someone who knew anything. Around 3 they finally called me back asking me to come in - all they had done at that point was take it on a 15 minute test drive. We went again, I pointed it out, and they said they couldn't do anything about it. Finally got my car and a $75 bill (for the half hour, plus a 10% fee that they said they add to everyones bill to clean rags) around 4. Horrible efficiency and customer service. When I asked why it took 2 to 3 hours to get someone on the phone they told me that was just the way it is there. More

by DRC12592 Verified Customer Verified Customer

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Five Stars! Everytime i come here i feel like family. Almost like ive known these people for years! Pretty sure this is the Best Ford Dealership in the US! ;-) Everytime i come here i feel like family. Almost like ive known these people for years! Pretty sure this is the Best Ford Dealership in the US! ;-) More

by Papa Kunk Verified Customer Verified Customer

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Ford Focus Warranty Repair The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail wa The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail was convenient and always timely. More

by michaeldavid.oneil Verified Customer Verified Customer

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Service Team While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate trip over to tri cities. More

by ERINZANDER Verified Customer Verified Customer

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Oil change on my vehicle Good service on my vehicle. Will come back in the future. Being able to just walk in when convenient is nice. Will recommend to others. Thanks Good service on my vehicle. Will come back in the future. Being able to just walk in when convenient is nice. Will recommend to others. Thanks More

by DKTOOL96 Verified Customer Verified Customer

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On time and great service Got in right on time, finished in under an hour. Waiting room very clean. Good price for the service. Very pleased with the customer service and whole Got in right on time, finished in under an hour. Waiting room very clean. Good price for the service. Very pleased with the customer service and whole process. More

by Sean-WR Verified Customer Verified Customer

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Great Service Department Juan and Steve took care of all my needs. I will be getting all my Ford service from them. Bought a used F250 Diesel truck and needed it looked at the Juan and Steve took care of all my needs. I will be getting all my Ford service from them. Bought a used F250 Diesel truck and needed it looked at they went through it and found the other things previous service people didn’t find. More

by CLIF56 Verified Customer Verified Customer

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