Juan Orozco | Page 29

Great Service Corwin Ford replaced the defective airbags in our Mercury Milan. We were in and out in about 2 hours. They were courteous and helpful, and the waiting Corwin Ford replaced the defective airbags in our Mercury Milan. We were in and out in about 2 hours. They were courteous and helpful, and the waiting room was nice. More

by morsca50 Verified Customer Verified Customer

Report | Print

Thank you! We had our new Explorer devices for the protection package and arrived on time. The crew had just gone to lunch despite having made our appt for noon. We had our new Explorer devices for the protection package and arrived on time. The crew had just gone to lunch despite having made our appt for noon. That is the only reason for four stars. We would have to wait an hour longer than anticipated. Juan went above and beyond to help us with a loaner car and we went to the mall. They did a great job and even tried to get the job done before it got dark out so we could make it home safely. Very impressed! More

by Angie1419 Verified Customer Verified Customer

Report | Print

Quick and Easy 60k check up for my vehicle was easy to schedule. Team offered excellent cost and time saving solutions for me! Ability to break up expensive services 60k check up for my vehicle was easy to schedule. Team offered excellent cost and time saving solutions for me! Ability to break up expensive services and prioritize based on their diagnostics at oil change was sweet! More

by ARAFFETTO Verified Customer Verified Customer

Report | Print

Recall Took my car in for a recall and when I got it back the clock was stuck and wouldn't change. Had to fix it myself :( Took my car in for a recall and when I got it back the clock was stuck and wouldn't change. Had to fix it myself :( More

by That Guy Verified Customer Verified Customer

Report | Print

Getting a new tire Needed a new tire, Corwin ordered one for me. Put the new tire on but I believe they used an air wrench not a torque wrench. I was in a hurry so didn Needed a new tire, Corwin ordered one for me. Put the new tire on but I believe they used an air wrench not a torque wrench. I was in a hurry so didn't question their procedure More

by NANCYANDCAPTAIN Verified Customer Verified Customer

Report | Print

Warranty Work not done on time. I was badly treated. The truck was not done on time. A one day job took 2 days. Warranty work is still not done. I was not offered or given a loaner v I was badly treated. The truck was not done on time. A one day job took 2 days. Warranty work is still not done. I was not offered or given a loaner vehicle. On 3rd day of work again the vehicle was not done on time. More

by fvlieger Verified Customer Verified Customer

Report | Print

You have to call them they don’t call you. Had to call multiple times to get an answer of what was wrong with my car. The second day couldn’t get a response until it was to late to get a rental Had to call multiple times to get an answer of what was wrong with my car. The second day couldn’t get a response until it was to late to get a rental. When we bought the car it was through Legacy never again will we purchase a car from Corwin. More

by SHORT.SPENCER99 Verified Customer Verified Customer

Report | Print

Recall and oil change I brought my truck in for a recall and had a coupon for a oil change and 17 point inspection also tire rotation I’m sure they changed my oil but not s I brought my truck in for a recall and had a coupon for a oil change and 17 point inspection also tire rotation I’m sure they changed my oil but not sure if they did the inspection and I know for sure they did not rotate my tires because I marked them to see and they were still in the same spot as when I dropped my truck off. More

by LKKELLY00 Verified Customer Verified Customer

Report | Print

Check Engine Light has been erratic over the past 10,000 mil The on-off status of the engine light has been reported prior to the service performance for the past 2-3 services. Because the light has always The on-off status of the engine light has been reported prior to the service performance for the past 2-3 services. Because the light has always been off when I got to you for service (one time I went in because I had the light but it went out by the time I got to your dealership) no action was taken. This time THE ENGINE LIGHT WAS AGAIN OUT WHEN I GOT TO YOUR BEALER SHIP but we included it in the service package. Corrective action was expensive. Action taken was effective as improved engine performance is evident but I wonder if more timely action would have reduced the cost by some of it being covered under warranty. Also savings in fuel cost may have resulted. More

by EMIL.JANN Verified Customer Verified Customer

Report | Print

Best Experience in Buying a Car Our experience in buying a car from Corwin was so easy with no stress. Very professional with no pressure from sales staff! Best experience ever!! Our experience in buying a car from Corwin was so easy with no stress. Very professional with no pressure from sales staff! Best experience ever!! More

by DUCKY562012 Verified Customer Verified Customer

Report | Print