Juan Henriquez | Page 4

Juan was great to work with! Easy going and funny. Everything was straight forward and easy. Easy going and funny. Everything was straight forward and easy. More

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Easy to work with and was not pushy. Pleasantly surprised and thankful the process was fairly quick. Pleasantly surprised and thankful the process was fairly quick. More

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Very friendly and helpful. Answered all my questions, very nice during the test drive. Made the whole buying process easy Answered all my questions, very nice during the test drive. Made the whole buying process easy More

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Juan was very helpful and made the car buying process very painless. He’s was very patient and was willing to work with what we needed to be happy before purchasing our used car. very painless. He’s was very patient and was willing to work with what we needed to be happy before purchasing our used car. More

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I was looking for a Toyota Tacoma, whether it was used or new. Gustado not only helped me find a Tacoma, but he also helped me by giving me lease options. I was very surprised that they offered a lease an or new. Gustado not only helped me find a Tacoma, but he also helped me by giving me lease options. I was very surprised that they offered a lease and that he got me the truck in the color I wanted. Gustavo is very kind and efficient. If you need a new or used Toyota, ask for Gustavo! More

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Juan was great, he answered many of our questions and was able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us take the choice of going from an SR5 vs. the Limited vs. TRD Pro, ended up with a limited which has a bunch of great features, and our boys absolutely love it!!! Overall, the process was not long which was nice. We had our kids in tow and he helped make sure we could streamline processes where we could. We had to leave and come back to grab lunch, and we were able to do credit apps ahead of time so when we got there, we could finalize our numbers & put ink to the paper. Service was excellent, we originally brought our other car (not our trade in) & the battery died from the kids leaving the doors open, he grabbed a jump pack to help us get back on the road and we hadn't completely decided yet on making a purchase! The powertrain warranty adds nice peace of mind, having prior cars with powertrain issues, they can be spendy! Great service, fair pricing, great selection.. We went to another dealer for a completely different brand (and not same franchise), we spent 10 min there, and immediately after I called Juan. The Tunrdas offerings blew the Domestic brand features out of the water & the Royal Moore team was great! I knew what I wanted to do. This is my first 'Yoda, and a happy fan of my new stormtrooper styled Tundra! More

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I cannot say enough about Juan Henriquez! He was the best car sales person I’ve worked with in buying a new car for a very long time. He’s very affable and genuine and really helped improve He was the best car sales person I’ve worked with in buying a new car for a very long time. He’s very affable and genuine and really helped improve the experience of buying a new car. More

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Tyler did an amazing job finding the vehicle I was looking for. He did not stop until he found exactly what specifications I needed. The whole process was easy and he is a pleasure to do business with looking for. He did not stop until he found exactly what specifications I needed. The whole process was easy and he is a pleasure to do business with. More

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Buying my new truck was a very pleasant experience from all at Royal Moore Toyota. No pressure, no hassle. Just honest and friendly encounter. I highly recommend this dealership! all at Royal Moore Toyota. No pressure, no hassle. Just honest and friendly encounter. I highly recommend this dealership! More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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