Juan Gaona

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking awa cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud. More

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Bad experience with Michael Arizmendi’s statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechan the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we had financing set up with our bank: 1.) Claimed their mechanics did a thorough review of the vehicle and there was no problems. Even in the face of a second opinion. 2.)He said the car was being kept for his cousin, but he could consider selling to us. 3.) Claimed the online price that we screenshotted from last week was never the price 4.) After we left, he called back and offered to fix the car problems BUT only if we bought it today. He said he wasn’t working the next day. (When I went back the next day, he was indeed working there.) 5.) He said that even though we would pay with an overnight check from our bank, he would have to do a hard pull of our credit for OFAC. I googled and websites like Experian and Edmund’s warn that this is a common lie and common tactic salesman claim to be able to offer financing or consider income in price negotiations - at the expense of our credit score. 6.) He also said he wouldn’t take a wire and suggested our bank it isn’t as credible as the companies they work with and could take up to a month for the check to show up. When we elevated these concerns to a manager, the manager offered to do the deal but not fix the wheel bearings. That is a big safety deal and $1k-$3k repair needed right away, so we walked away. I worry that the next customer takes home an undisclosed wheel bearing problem. More

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I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as I'm concern. More

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Dan was an outstanding salesman. He took care of us. Will send people to see him. He took care of us. Will send people to see him. More

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We recently traded in one vehicle and purchased one new and one used all on tye same day. Our sales staff and the manager were friendly, helpful, patient, and gave good advice. We are happy with the prod and one used all on tye same day. Our sales staff and the manager were friendly, helpful, patient, and gave good advice. We are happy with the products and service we have received at Southlake Kia. More

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Earl was great to work with! Was very detailed and thorough. Went above and beyond! Was very detailed and thorough. Went above and beyond! More

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Tayler is very knowledgeable and her positivity & excitement was a driving force in her support throughout the entire process. I would highly recommend Tayler, & the Team over at Southlake Kia! excitement was a driving force in her support throughout the entire process. I would highly recommend Tayler, & the Team over at Southlake Kia! More

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