Juan Chavez

Jason helped me finalize everything, and I really appreciate Yousef so much, for working hard to help get me approved. YOUSEF is awesome! Super kind as well. I tried several places and kept getting d appreciate Yousef so much, for working hard to help get me approved. YOUSEF is awesome! Super kind as well. I tried several places and kept getting denied or offered very high down payments, so I’m grateful that EchoPark was able to work with me and the lenders to get me into a vehicle. Overall, I’m happy to have the car—it’s a beautiful vehicle, and I appreciate the effort from the team. The process did take some persistence (due to my credit score, etc, nothing on their end) but it worked out in the end! The only thing I would suggest for improvement is clearer upfront communication around optional add-ons like warranties, including exactly what they are and their cost, so customers fully understand what they’re agreeing to. I wasn’t fully of ANY warranty until the lender mentioned it during confirmation call days later. At the office & during a text today, I was also told before eating that “ they need a 10/10 to pass!” which felt a bit like pressure to leave a perfect review, so I think more neutral wording there might help customers feel more comfortable sharing honest feedback. I mentioned this warranty today with Juan, who texted me asking again to leave review which I already did but I’m glad I’m able to update it now, Juan responded to my questions just with the “office managers number, & to call if I have any questions” which I typed a paragraph that did clearly did have questions… before this I’ve sent paragraphs for reviews, etc. so that response was kind of like …”okay….?” On my end, It feels like Juan didn’t feel the need to be as near as helpful as he was when needing something such as reviews & ratings from me. Upsetting but not to big of a deal. Other than that, I appreciate the help overall and I do feel confident that if any issues come up, they’ll be addressed. It did take a bit of time to complete the review at the dealership, as he wanted it done before I left…but everything was eventually completed and I was able to leave with the car. I’d recommend them with those small suggestions in mind. ☺️ More

Report | Print

Easy environment, good deal on financing. Team was personable and engaging and wanted to make sure I was taken care of. Team was personable and engaging and wanted to make sure I was taken care of. More

Report | Print

Vesago was really helpful and patient with me on my first time buying a car on my own. He stayed late and helped me get the cheapest price. I would recommend him to anyone shopping for a car. time buying a car on my own. He stayed late and helped me get the cheapest price. I would recommend him to anyone shopping for a car. More

Report | Print

edit: the gm mailed the form before tax season. Christopher C helped me with my purchase and provided excellent service. I was told this dealership was registered with the IRS but it was not. Reall Christopher C helped me with my purchase and provided excellent service. I was told this dealership was registered with the IRS but it was not. Really wish I could recommend this place to anyone considering buying a used vehicle. More

Report | Print

I have bought many vehicles many different dealerships and echo park San Antonio is the best, fastest and easiest place to get a car or truck of your choice with no Aggressive Tactics or aggressive sales and echo park San Antonio is the best, fastest and easiest place to get a car or truck of your choice with no Aggressive Tactics or aggressive sales team I highly recommend this place please get with my boy Johnny P and Jess they will take care of you More

Report | Print

Jimmy had great service & made everything super easy & was also very very kind. Also very fast ! was also very very kind. Also very fast ! More

Report | Print

Had an easy experience. Fair trade value and really good price on the purchased vehicle. Johnny P was super easy to work with. He knew what my goals were and worked with me Fair trade value and really good price on the purchased vehicle. Johnny P was super easy to work with. He knew what my goals were and worked with me to make it happen. Thanks Johnny P More

Report | Print

Loved doing business with them great folks. Definitely Johnny who took care of us. Would do it again anyday! Definitely Johnny who took care of us. Would do it again anyday! More

Report | Print

This is our third vehicle purchase at Echo Park and it is always a great experience! Great vehicles, prices, and lender options. Stephanie was so helpful and listened to any concerns we had and made sure the always a great experience! Great vehicles, prices, and lender options. Stephanie was so helpful and listened to any concerns we had and made sure they were addressed. I will never deal with pushy dealerships with overpriced vehicles and salesmen that make me feel uncomfortable ever again now that I’ve found Echo Park! More

Report | Print

Fue muy fácil llegar al sitio y tenían el estacionamiento justo donde la entrada. El joven Juan, tenía toda l documentación lista y a la hora que yo estaba disponible. justo donde la entrada. El joven Juan, tenía toda l documentación lista y a la hora que yo estaba disponible. More

Report | Print