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Juan Carlos Urrutia
Juan Carlos Urrutia at Ford of Kendall
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Juan Carlos Urrutia

SALES ASSOCIATE

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.4
11 Reviews
4.4

11 Reviews

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11 Reviews of Juan Carlos Urrutia

December 01, 2024

Dealership Rating
Employee Rating

I am extremely disappointed and frustrated with both the sales area, service, financing and Ms. Diana Martinez and he was committed to help me and could not reaolver the situations. J Sanchez More

by J. Sánchez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Davis Brito, Diana Martinez Hernandez , Michael Martinez poor customer service

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Dec 03, 2024

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Dec 03, 2024

J. Sánchez responded

Gladly but don’t tell me who I’m going to talk to about the situation you have all my information and my phone number because I am a customer of yours and Diana gave my number and never returned the call neither she nor JC that was what she indicated to me since Friday Past I’m waiting for the call of both.

Dec 03, 2024

J. Sánchez responded

If you really wanted to solve these negative situations call me I didn’t have to call I don’t even indicate who sends me the message and who I address it so I see how important that you are selling is not the served or follow the customer so that he feels at ease

November 25, 2024

Dealership Rating
Employee Rating

The process of buying a vehicle was very good but the one in the service area with Michael was a terrible and much disgust. I had already been informed that all the accessories were and I asked for the after More

by J. Sánchez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Brito, Divan Casanova , Michael Morale’s poor services

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November 19, 2024

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Employee Rating

La atencion fue excelente, comenzando desde El dueño El Señor Luis Somoano, El vendedor Juan Carlos Urrutia y El Señor Rene Rodriguez El finanzista. Gracias a todos ellos pude conseguir mi FORD F 150 LIGHT More

by jamesgc5555.jg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rene Alberto Rodriguez , El joven de seguro del carro

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Nov 21, 2024

Ford of Kendall responded

Hola, gracias por tu amable reseña. ¡Nos complace transmitir tus comentarios al equipo de Ford of Kendall, LLC! Si alguna vez necesitas algo más de nosotros, no dudes en llamarnos o pasar por aquí. ¡Que tengas un día maravilloso!

November 18, 2024

Dealership Rating
Employee Rating

JC provide us with an excellent service. He look for me the better affordable car for me More

by MAYE75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 21, 2024

Ford of Kendall responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Ford of Kendall, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

November 12, 2024

Dealership Rating
Employee Rating

JC Urritia and Mr Brito provided a full service and I am very pleased and will recommend them 100 percent More

by J. Sánchez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Brito

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September 29, 2024

Dealership Rating
Employee Rating

Great experience! !! Juan Carlos fue muy buen vendedor y me asistio en todas mis necesidades . More

by HPUPPO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Rodriguez, Julio M Lafaurie , Juan Carlos Urrutia

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Oct 03, 2024

Ford of Kendall responded

Hola, gracias por tomarte el tiempo de dejarnos tu comentario sobre el excelente servicio al cliente de nuestro personal. ¡Esperamos poder servirte nuevamente! ¡Cuídate!

September 18, 2024

Dealership Rating
Employee Rating

Excellent service help me out alot appreciate you all very much . Will recommend other people to your service More

by BREEDLOVE0903
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Sep 29, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 16, 2024

Dealership Rating
Employee Rating

Alex Hernandez, in the service department was very professional, courteous, and actually followed up to make sure I had been taken care of. More

by MONICALORE0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hernandez, Service Department

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Aug 23, 2024

Ford of Kendall responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 14, 2024

Dealership Rating
Employee Rating

Very good Customer Service and they helped me With all the paperwork , the place was very nice and the sellen was very attentive. More

by LUISREYNA3030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 17, 2024

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Ford of Kendall, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

August 05, 2024

Dealership Rating
Employee Rating

Great service customer Good salespeople and owner Luis Somoano Overall good good excellent finance worked with me More

by Maria C Ruiz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Riaz Ahmed, Harold Castillo Acosta, Alexander Garrido

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Aug 14, 2024

Ford of Kendall responded

Hi Maria, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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