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Juan Ayala
Juan Ayala at Mercedes-Benz of Silver Spring

Juan Ayala

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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19 Reviews
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19 Reviews

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19 Reviews of Juan Ayala

December 30, 2025

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Employee Rating

This is my second time buying from Cliff, and he’s made me feel right at home both times. He’s genuinely a pleasure to work with and made the whole process smooth and comfortable. Highly recommend working More

by dr.jameliaharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: May Shyne, Cliff Frazier, Scot Shumway

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Jan 01, 2026

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

September 27, 2024

Dealership Rating
Employee Rating

Excellent service and top quality wrk. Kept me advised of progress. Price was acceptable for work done More

by ChillyWillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Jonas Hernandez, Scott McLaughlin, Steve Wyatt

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Sep 30, 2024

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2024

Dealership Rating
Employee Rating

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Juan Easley, Robert Marr, Greg Andre, Scot Shumway , Jonas Hernandez, Scott McLaughlin, Steve Wyatt, Tom Rodkey

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Jan 20, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 27, 2023

Dealership Rating
Employee Rating

Customer service was great and progress report was great. Wait time and communication was effective. Highly recommended. More

by Femi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric (Mechanic)

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Jul 31, 2023

Mercedes-Benz of Silver Spring responded

Hi Femi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Dealership Rating
Employee Rating

Excellent service specially Juan Ayala very professional and answered all my questions and I’m looking forward to continue doing all my car services in this location More

by Jennifer3marroquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Mercedes-Benz of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

Dealership Rating
Employee Rating

All workers are very good and friendly . .my service advisor are always help my need . More

by Yosuk
Recommend Dealer
Yes
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Jul 24, 2023

Mercedes-Benz of Silver Spring responded

Yosuk, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2023

Dealership Rating
Employee Rating

Good service! Clean area. Staff are always updating the owner while waiting for their car. More

by Arvin_magbuhat
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton

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Jun 28, 2023

Mercedes-Benz of Silver Spring responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

May 21, 2023

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Employee Rating

Very impressed with the professional and courteous way I was treated. Also was happy with the help concerning the bill. More

by Pbangura2008@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

May 02, 2023

Dealership Rating
Employee Rating

Super Thanks to Juan Ayala! ! You are an ‘Excellent Service Advisor’ Super Thanks, again SCarter More

by sanfcar
Purchase Time
Recommend Dealer
Yes
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Jun 05, 2023

Mercedes-Benz of Silver Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Our team is available should you require any extra help.

April 24, 2023

Dealership Rating
Employee Rating

Service rep was responsive and attentive. Car was finished as promised. The online payment and check out was easy and efficient. More

by regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 05, 2023

Mercedes-Benz of Silver Spring responded

Hi Regina, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

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