Juan Alvarez

Porsche North Houston responded

Thank you for your feedback! We’re glad to hear that scheduling your service online was easy and that the loaner vehicle met your needs while your car was being serviced. Providing a seamless and convenient experience is always our goal. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Porsche North Houston responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had the best service experience with us. It’s our goal to make every visit enjoyable, and we’re honored that you feel this way about Porsche North Houston. We look forward to welcoming you and your car back whenever you need us!

Porsche North Houston responded

Thank you for your loyalty and for such wonderful feedback! We're delighted to hear that Jon and our team consistently provide the professionalism and expertise you expect. Knowing you wouldn’t consider going anywhere else for service means the world to us. We look forward to continuing to take care of your vehicles with the utmost dedication.

Porsche North Houston responded

Thank you for your feedback! We're delighted to hear that Juan Alvarez provided you with excellent customer service in our service department. We’re proud to have him on our team, and we appreciate your kind words. We look forward to serving you again in the future!

Porsche North Houston responded

Thank you for sharing your feedback! We’re glad to hear that our team member was pleasant and professional, even with the mix-up in the address. We apologize for the inconvenience caused by the GPS error and appreciate your understanding. We’re here to ensure a smooth experience, and we look forward to serving you again in the future!

Porsche North Houston responded

Thank you for the kind words! We’re thrilled to hear that our team consistently provides excellent customer service and is always ready to assist with whatever you may need. Your satisfaction is our priority, and we look forward to being here for you anytime!

Porsche North Houston responded

Thank you for sharing your feedback with us. First and foremost, we truly appreciate you being a part of our Porsche North Houston family, and we’re grateful for your continued trust in us. We understand your disappointment in Juan’s departure, and we’re sorry to hear that the handoff to your new service advisor did not meet your expectations. Juan certainly left a lasting impression, and we’re committed to ensuring that your future experiences with us are nothing short of excellent. We apologize for the delay you experienced and for the inconvenience it caused. Your feedback is invaluable, and we will use it to improve our processes moving forward. Please don’t hesitate to reach out if there is anything we can do to assist you or make things right. Thank you again for choosing Porsche North Houston.

Porsche North Houston responded

Thank you for sharing your experience with us, and we apologize for the shortcomings in your recent visit. We’re sorry to hear about the lack of introduction from your new service advisor and that your washer fluid was not refilled. These are essential parts of the service experience, and your feedback is invaluable in helping us improve. Please know we’re committed to making your future visits more seamless, attentive, and thorough. If there's anything we can do to assist now, please don’t hesitate to reach out.

Porsche North Houston responded

Thank you so much for your kind review and for being a loyal member of the Porsche North Houston family! We're thrilled to hear that Juan has consistently provided you with excellent service and prompt follow-ups. Your 5-star rating means a lot to us, and we look forward to continuing to provide you with exceptional service in the future.