Jovahn Lockhart

I purchased my car from this dealership used. It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dep It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dept. I had to wait a month before they could look at my car. I finally had my appt and dropped my car off. Left my phone number , but they already had my phone number on file. I called each day the next few days to find out the status of the car and each day was told if I haven’t heard back, that means my car isn’t fixed. I called again after 3 days and the mechanic who was working on my car happened to answer and said my car had been done since the day I dropped it off. He said he must’ve dialed the wrong number. I picked up my car and was told my car needed the heat shield replaced and a software update and it’s now driving fine. I took an Uber to pick it up on a lunch break (the dealership is 30 min away) and had to wait 20 min before someone helped me. They gave me my key and I started the car and could immediately tell it was making the same noise. I had to get back to work so headed back, and my car kept stalling out. I called the dealership and was told I could get back on the schedule another month out. I made a series it calls to managers and finally got someone to say I could bring it back out the next day since it is the initial problem/noise I brought it in for. I brought it back the next day and waited for it this time. The mechanic Nick came out and said it appears I’ve never changed the oil because there is no oil and they have no records of oil changes. I told him I just had my oil changed and I don’t change it at Spitzer since it isn’t a part of my warranty. He said I must’ve taken it to a location that didn’t change the oil correctly and asked that I have my oil change records faxed over because if I did any damage to the engine by driving on it with no oil, I’d be liable and it wouldn’t be covered by the warranty. A lady in the waiting room overheard my conversation and said that very mechanic that was helping me is playing dumb acting like he doesn’t know why there’s no oil. She said 2020 Hyundai Konas have a known oil consumption issue and there is a class action lawsuit and that mechanic just replaced her engine. She told me they’re going to act like they aren’t liable and then set you up with a recurring oil consumption test and then say everything is ok. That’s what happened to her and then her car died out one day and they finally replaced her engine. She gave me her name and told me to mention her name to him. After that, I called Midas for my oil change records. The guy on the phone at Midas asked if I was having oil consumption issues and I said yes and he said he is very familiar. He faxed over my records and said I recently had my oil changed and so if I’m out of oil, I’ll need a new engine. The mechanic came out and said the good news is that it appears I didn’t damage my car and continued to act like it was a one-off situation and that Midas must have not did a good job of replacing the oil. I mentioned to him the customer’s name that was with me in the waiting room and mentioned she told me about the oil consumption problem. He then changed his tune and said ok, we can start checking the oil every 1,000 miles. So I brought my car in every 1000 miles and they would add oil every time and then say I’m all set. I’d ask if I’m low on oil and they would say nothing major. The last time I took it, the same thing happened and he let me know that was my last oil test. I asked what the outcome was and he said Nick would have to call me. I said Nick probably won’t advocate for me to get a new engine and the mechanic said he might. I never heard from Spitzer after that. I took my car to another mechanic a few months later for an oil change and was told my car had no oil. I explained the situation and was told I definitely need a new engine.I called Spitzer again with no luck. Don’t go here! Don’t get a Kona! More

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Fantastic service Due to the current Covid pandemic I made an appt. to turn in my leased Elantra.This was my third Hyundai from Rick Case. Wanting to purchase this time Due to the current Covid pandemic I made an appt. to turn in my leased Elantra.This was my third Hyundai from Rick Case. Wanting to purchase this time I asked Todd the sales what was available in the way if a Tucson. He was fantastic at helping me with turning in my lease vehicle then introduced me to Jovahn Lockhart one of the salesman. Not only did I get a fantastic deal but was treated very very well. All of the staff at Rick Case Hyundai are top notch and professional. So that makes my fourth Hyundai from this dealer and I highly recommend them to anyone who is looking for a car. YOU WILL NOT BE DISSAPOINTED ! More

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Easy negotiating experience. Pleasantly surprised by my leasing experience. It was so comfortable that my intention was only to look and I ended up driving out a new car that day. Pleasantly surprised by my leasing experience. It was so comfortable that my intention was only to look and I ended up driving out a new car that day. Highly recommended for your Hyundai needs. More

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Todd Muller, Jovahn Lockhart and Frank Hink were outstanding Working with Todd Muller, Jovahn Lockhart, and Frank Hink provided us with an outstanding customer experience; and we were happy with the deal we got Working with Todd Muller, Jovahn Lockhart, and Frank Hink provided us with an outstanding customer experience; and we were happy with the deal we got on the Ioniq Hybrid. Todd and Jovahn answered all our questions from start to finish as did Frank when it came to completing all the paperwork. We will definitely recommend Rick Case Hyundai to our family and friends. More

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Jovahn Lockhart...thank you for all your help when Jovahn Lockhart...thank you for all your help when buying my first brand new car. The experience was quick and efficient. Will be back again!! Jovahn Lockhart...thank you for all your help when buying my first brand new car. The experience was quick and efficient. Will be back again!! More

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Best Experience!!!!! When all dealership said "No" the staff at Rick Case Hyundai said " Not a problem" and worked with me to achieve the best deal and the perfect vehicle When all dealership said "No" the staff at Rick Case Hyundai said " Not a problem" and worked with me to achieve the best deal and the perfect vehicle to fit not only my budget but my personality. Jovahn Lockhart was my salesperson, he explained everything to me and I didn't feel pressured to purchase. Todd did my numbers to help me achieve the best deal and the overall experience was great. A previous dealership had gained off my inexperience and gender which landed me in an awful deal that the staff of Rick Case Hyundai helped me get out of, and with a lower payment amount. I am the happiest person alive right now. More

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GREAT EXPERIENCE WITH JOVAHN AT RICK HYUNDAI Jovahn Lockhart was great to work with and made choosing and finding my new lease a good experience. Thanks very much to Matt as well. Jovahn Lockhart was great to work with and made choosing and finding my new lease a good experience. Thanks very much to Matt as well. More

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Great experience Choosing a truck. The service was very friendly and informative. The sales representative made me feel very comfortable and he addressed my needs and concerns. I am h The service was very friendly and informative. The sales representative made me feel very comfortable and he addressed my needs and concerns. I am happy I came to Rick Case Hyundai. More

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Best New Car Buying Experience Yet I arrived at the dealership late in the afternoon to see if I was interested in the newer features in the 2019 Santa Fe. I had a 2017 Santa Fe Sport I arrived at the dealership late in the afternoon to see if I was interested in the newer features in the 2019 Santa Fe. I had a 2017 Santa Fe Sport from Rick Case, but had seen some interesting reviews of the 2019. As we entered, we were greeted by the manager and said we were just looking at what was new. I poured over the 2019 on the showroom floor to see what was new and different. I was really impressed when the salesman, Jovahn Lockhart, came and answered my questions. I found him very well versed on the features of the vehicle and very polite. Best of all, he left me to do my own exploring from under the hood to under the floor in the package area. We discussed the engine choices and I said that I wanted to drive one that was not a Turbo. I had the 2.0T engine in my 2017. Jovahn found a vehicle with the 2.4 engine and off we went to the Freeway to test out acceleration, braking, lane assist, passing power -- the works. After about 30 minutes on surface streets, freeway and everything in between we returned to the dealership. The car sold itself, then Jovahn went to work and with the manager worked out a deal I could afford ... the only catch was he didn't have the car we wanted. Again Jovahn to the rescue ... he ran a dealer search and the next morning the car was there for us. Did I say that when we left waiting for the car it was several hours after the dealership closed? No one rushed me, no one tried to get me to take what they had, and I never felt rushed in any way. THAT IS AAA+ CUSTOMER SERVICE. Buy your next car from Jovahn Lockhart at Rick Case Hyundai. You will never regret your choice. By the way -- this is my third Santa Fe and we also have a Sonata Hybrid (2013) that runs like a top. More

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Did the impossible Thought my credit was so bad there was no way I could purchase a new car. The crew at Rick Case performed a miracle and got me not just any car but th Thought my credit was so bad there was no way I could purchase a new car. The crew at Rick Case performed a miracle and got me not just any car but the model I wanted with all the upgrades I desired. These guys are phenomenal. More

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