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Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 7

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.6
271 Reviews
4.6

271 Reviews

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271 Reviews of Josie Garcia

December 29, 2022

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Employee Rating

The service was, as always, the hallmark of the Lexus experience. Except credit card surcharge. More

by Hbernstein3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback regarding service and surcharge with us. We appreciate your comments, and we look forward to working with you again.

December 23, 2022

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Employee Rating

We had an excellent service experience for our oil changes, thank you Jose and happy holidays. More

by Candace
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

December 22, 2022

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Employee Rating

Jose the service writer was very nice to work with and explained everything to me very well More

by AJTANGO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2022

Lexus of Arlington responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

December 21, 2022

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Employee Rating

The staff are always Fast & friendly. The waiting area is spacious & comfortable. I appreciate the smiles from everyone. More

by LUCKYMOM209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi, Lori Devega, Edwin Thalhammer, Julianna Uriostequi, Eddie Garcia , Tony Coyoc, Chris Figler

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Dec 22, 2022

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 18, 2022

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Employee Rating

They try to provide a good customer experience. A Good location between two major thoroughfares. More

by Pjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Devega

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Dec 18, 2022

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 15, 2022

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Employee Rating

Service was great, and Jose was very nice and helpful. However, the wait for an oil change was almost 2 hours which was disappointing. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2022

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2022

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Employee Rating

Service was great. Fixed my problems. Always get a free car wash. Always able to get free WiFi More

by Pumkin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2022

Lexus of Arlington responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

December 09, 2022

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Employee Rating

It was a wonderful experience. I was treated respectfully, the claims advisor understood my problem and immediately scheduled an appointment. I received a follow up on my service w More

by SHIBU3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2022

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 09, 2022

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Jose, service advisor took the time to answer all my questions, and explained recommended services needed. Excellent service! More

by theresa
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Recommend Dealer
Yes
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Dec 11, 2022

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 08, 2022

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Employee Rating

Trustworthy and reliable service and I trust they will help advise me to budget friendly options on needed repairs More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2022

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

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