Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 5

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

Contact Me
4.6
271 Reviews
4.6

271 Reviews

Write a Review

271 Reviews of Josie Garcia

February 13, 2023

Dealership Rating
Employee Rating

Great customer focused service! Reasonable pricing. I feel they are honest. Comfortable facilities that make waiting an enjoyable experience! More

by 2Rushed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2023

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

February 06, 2023

Dealership Rating
Employee Rating

Jose Garcia greeted me in the service lane and asked how he could assist me. I told him I had an appointment for the first service since the vehicle had only 11K on it. He wrote up the paperwork and said he More

by scott v
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Lexus of Arlington responded

Thank you, Scott, for the kind words for Josie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 03, 2023

Dealership Rating
Employee Rating

For the cost! The service department can do a better job. They don’t do the job as they used too. More

by iris10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kamil Wojcik, Lori Devega

Feb 08, 2023

Lexus of Arlington responded

Iris, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 02, 2023

Dealership Rating
Employee Rating

Service provider when I bring my car in is always tiptop takes good care of me. More

by josephngreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

January 30, 2023

Dealership Rating
Employee Rating

Jose was great work with. The service I received was fast and with the highest quality. More

by Josey Crisostomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Aguilar, Jeff Hearley , Alex Castro

Jan 31, 2023

Lexus of Arlington responded

Thanks for sharing about your experience with Jose and our team here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

January 29, 2023

Dealership Rating
Employee Rating

I Highly recommend Lexus of Arlington. Been going there for years. Clean facility. Friendly staff. More

by ELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Jan 30, 2023

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, Elaine, we look forward to having you as a valued customer for many years to come!

January 26, 2023

Dealership Rating
Employee Rating

I had my car serviced and cleaned. They did a great job. Jose made some suggestions for me to bring all my maintenance work current. I could not afford to do all at once, he prepared a More

by LINDALEEPOWEll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

Lexus of Arlington responded

Linda, It's great to hear that Josie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 25, 2023

Dealership Rating
Employee Rating

I enjoyed my services they were excellent Jose was very impressed to help me solve my problem More

by MSFERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

Lexus of Arlington responded

Thank you for your very kind review. Josie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 25, 2023

Dealership Rating
Employee Rating

Was quoted over phone a cost of approximately $50 for anew headlight. Actual cost was $195. Plus installation. Service was then discounted 10%. I objected to such a high charge but a lower cost was not o More

by T_ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 29, 2023

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 21, 2023

Dealership Rating
Employee Rating

Excellent service and advice concerning my 2000 Lexus. Was updated on the wait time. Will return when service is needed More

by ah-lee
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

...
5
...

Dealership Inventory (186 Vehicles)

new 2026 Lexus IS 350 car, priced at $55,682
2026 Lexus IS 350
new
Caviar exterior
Automatic
All-wheel Drive
new 2026 Lexus RX 350 car, priced at $59,285
2026 Lexus RX 350
new
Nightfall Mica exterior
Automatic
All-wheel Drive
used 2018 Lexus RX 350 car, priced at $27,995
2018 Lexus RX 350
used
Nebula Gray Pearl exterior
Automatic
All-wheel Drive
used 2026 Lexus NX 350 car, priced at $48,495
2026 Lexus NX 350
used
Ultra White exterior
Unknown
All-wheel Drive
used 2026 BMW X7 car, priced at $74,495
2026 BMW X7
used
Carbon Black Metallic exterior
Automatic
All-wheel Drive
used 2018 Audi S5 car, priced at $25,995
2018 Audi S5
used
Daytona Gray Pearl exterior
Automatic
All-wheel Drive