Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 27

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.6
271 Reviews
4.6

271 Reviews

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271 Reviews of Josie Garcia

November 11, 2021

Dealership Rating
Employee Rating

Really good service and great lounge plus there is food place to study and chill out but should work on the complimentary food and working on complaints More

by Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Brown, Beverly Luna , Yegor Azarov

Nov 12, 2021

Lexus of Arlington responded

Thank you for your feedback, Gustavo. We appreciate your business and our team looks forward to serving you again soon!

November 08, 2021

Dealership Rating
Employee Rating

Great customer focus and superior professional service. They start with the customer and work backwards. More

by ARVINSADIGHIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 09, 2021

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josie met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 06, 2021

Dealership Rating
Employee Rating

Everyone at Arlington Lexus IS so very nice and accommodating And so helpful they make you feel special More

by Mrs3078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Coyoc

Nov 06, 2021

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

Nov 08, 2021

Mrs3078 responded

Thank you!

November 05, 2021

Dealership Rating
Employee Rating

very Accommodating and friendly atmosphere. Explained work that was done and not in a hurry to explain everything. Take time to listen to custmer on what is wrong and give estimates on how long it will t More

by ELSIEMONTANANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Devega

Nov 05, 2021

Lexus of Arlington responded

Thank you, Elsie, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 03, 2021

Dealership Rating
Employee Rating

Worst Lexus dealership in the state of IL. a while back the attitude of the sales team. I ended up buying my LS from Highland Park. Then recently I brought my car for service due to proximity. And my expen More

by Matt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 20, 2021

Lexus of Arlington responded

Thank you for bringing this to our attention, Matt, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 07, 2021

Lexus of Arlington responded

Thank you for bringing this to our attention, Matt, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 03, 2021

Dealership Rating
Employee Rating

Great service department great staff as well as very quick The best service department in the area More

by cfigler2779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2021

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2021

Dealership Rating
Employee Rating

Always gives great service! On time and clean. Jose is the best! Thank you for everything. More

by WHARFRAT88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Nov 02, 2021

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

November 01, 2021

Dealership Rating
Employee Rating

Jose the service writer was very professional, honest, and informative. His estimate was very accurate More

by Big Daddy
Recommend Dealer
Yes
Nov 02, 2021

Lexus of Arlington responded

We appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs.

November 01, 2021

Dealership Rating
Employee Rating

Super clean and helpful when I pulled into service drive. Sucks they made me pay $175 just to remove a pine cone. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Matt, and hope to see you again soon!

November 01, 2021

Dealership Rating
Employee Rating

Courteous and prompt service, no hassle or pressure to have more work done than needed. More

by ANITA.RHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Lexus of Arlington responded

Thank you for your business, Anita, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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