Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Joshua Smith
Joshua Smith at Murgado Ford of Chicago
Refer Me

Joshua Smith

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

Contact Me
4.5
15 Reviews
4.5

15 Reviews

Write a Review

15 Reviews of Joshua Smith

March 25, 2025

Dealership Rating
Employee Rating

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

Report | Print
Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Dealership Rating
Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz, Michael Hedrick

Report | Print
Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

Dealership Rating
Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz, Michael Hedrick

Report | Print
Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

Dealership Rating
Employee Rating

Everyone was super helpful and reliable. Julio provided me with excellent service and so did Joshua. More

by Mario93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Garcia

Report | Print
Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that Julio and Joshua provided excellent service. We appreciate your feedback and look forward to assisting you again in the future!

March 13, 2025

Dealership Rating
Employee Rating

I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz, Michael Hedrick

Report | Print
Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

March 05, 2025

Dealership Rating
Employee Rating

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. More

by cooperdc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tray Hill, Avery Lawrence, Aimmey Garcia

Report | Print
Mar 07, 2025

Murgado Ford of Chicago responded

I'm sorry to hear you waited longer than expected and being blocked in when your car is ready. I recommend reaching out to the service department to express your concerns so they can address it and prevent it from happening in the future. Your feedback is important, and we want to make sure your next visit goes more smoothly!

February 28, 2025

Dealership Rating
Employee Rating

The work performed on my call for a recall issue was satisfactory, but I feel the vehicle inspection and recommended services were extremely over priced (except the oil change was somewhat reasonably pr More

by katelynricherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 10, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad to hear the recall work was satisfactory, but we understand your concerns about the pricing and the recommended services. We always strive to provide fair and transparent pricing, and your input helps us improve. If you have any further questions or concerns, please don’t hesitate to reach out!

February 26, 2025

Dealership Rating
Employee Rating

Great services very satisfied fast and accurate attentively cheerful analysis helpful on all ways on getting car More

by luismonreal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 26, 2025

Murgado Ford of Chicago responded

Thank you for your glowing review! We’re so glad to hear that you were satisfied with the fast, accurate, and cheerful service you received. Our team strives to make the car-buying process as smooth and helpful as possible, and it’s great to know we succeeded. Enjoy your new car, and let us know if we can assist you in the future!

February 25, 2025

Dealership Rating
Employee Rating

Very professional highly knowledgeable staff, quick and thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer More

by Connietriggiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Enrique Rodriguez, Kaleb Ortiz, Ricardo Mendoza, Ryan Hayes , Ryan White - excellent rating!!!

Report | Print
Feb 26, 2025

Murgado Ford of Chicago responded

This is great feedback -- thanks for taking the time to post your review. We’re glad you had a positive experience with our staff and that we met your expectations. We also appreciate your suggestion about improving telephone contact. We understand how important it is for first-time customers to easily reach the right person, and we’ll work on improving that process. Thank you for bringing it to our attention!

February 19, 2025

Dealership Rating
Employee Rating

Fantastic service like always and I’ll always go there, happy to help, thank you More

by Julio.Garcia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz , Philip Mugan

Report | Print
Feb 20, 2025

Murgado Ford of Chicago responded

We appreciate your loyalty! Thanks for your kind words—we’re always happy to help!

1
2

Dealership Inventory (240 Vehicles)

new 2025 Ford Escape car, priced at $31,495
2025 Ford Escape
new
Agate Black Metallic exterior
Automatic
All-wheel Drive
$31,495
View Details
new 2024 Ford Bronco Sport car, priced at $29,394
2024 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$29,394
View Details
new 2025 Ford F-150 car, priced at $66,999
2025 Ford F-150
new
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
$66,999
View Details
new 2025 Ford Escape car, priced at $31,395
2025 Ford Escape
new
Space Silver exterior
Automatic
Front-wheel Drive
$31,395
View Details
new 2025 Ford Escape car, priced at $30,395
2025 Ford Escape
new
Agate Black Metallic exterior
Automatic
All-wheel Drive
$30,395
View Details
new 2025 Ford Bronco Sport car, priced at $37,735
2025 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
$37,735
View Details
View All Inventory