Joshua Lane
Joshua Lane at Serra Volkswagen

Joshua Lane

Service Manager

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

Contact Me
4.6
414 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

20 yrs, 2 mos

Specialties & Trainings

VOLKSWAGEN CERTIFIED

4.6

414 Reviews

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414 Reviews of Joshua Lane

June 30, 2025

Dealership Rating
Employee Rating

The service department opened on time. I had a 7AM appointment and they were finished about 9AM More

by DWSPINGRAM
Service Price Transparency
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Recommend Dealer
Yes

June 24, 2025

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I have no complaints . I had a nice experience and didn’t wait too long . More

by juanell_cox
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Recommend Dealer
Yes

June 19, 2025

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I had a great experience with my service. and any questions I had were answered. They got to me on time even with me being early . More

by chard_gholston
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Recommend Dealer
Yes

June 10, 2025

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Excellent customer service. Friendly people. I did a walk-in appointment for routine service and I got in and out fast. More

by chris.d.finney
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

June 04, 2025

Dealership Rating
Employee Rating

Worst service department we’ve ever dealt with! They lied about the issues with our car, did not fix the issues! Finally the real issues were taken care of by another dealership after having it tow More

by degaboi
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Scott Fuller

Jun 04, 2025

Serra Volkswagen responded

The customer came in with a non start complaint. We could not replicate the issue. We did find the shifter was in the wrong gear. Replaced shifter. There was an airbag issue that we handled per recall. We also replaced the water pump due to a code that came up while we were trying to diagnose the original complaint of not starting. The vehicle was not having the issue when the customer left driving the vehicle. The customer did call back with the same complaint and we suggested that they bring the vehicle back to us so that we could check it again. Unfortunately, if the issue is not happening while the vehicle is here, or if it is not throwing a code when we diagnose the vehicle, there is nothing for us to repair.

May 29, 2025

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I was in and out very quick and I have no complaints it was a very good experience More

by timothyadamlovell1984
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

May 27, 2025

Dealership Rating
Employee Rating

Service was very quick and helpful. The assistance at the front desk was phenomenal and they got me in and out. I absolutely love the service that’s been provided. More

by christianhill0016
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Recommend Dealer
Yes

May 26, 2025

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i love the service that i received from serra volkswagen and would be coming back again More

by malaijiajade
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Recommend Dealer
Yes

May 23, 2025

Dealership Rating
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We have had multiple Nissans that we have taken to Serra. The service department is always helpful, friendly, and I have always been treated with respect. More

by AYANNABELLE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

May 23, 2025

Dealership Rating
Employee Rating

Efficient service, friendly staff, and clear communication. Car returned in great condition and on time—overall a smooth, satisfying experience. More

by taylor.walterg
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

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