Joshua Jones

Our experience purchasing the Subaru Forester Hybrid was incredibly smooth, thanks to the outstanding support from the entire team. Emmett Russ set the tone from the moment we first spotted the car on the l incredibly smooth, thanks to the outstanding support from the entire team. Emmett Russ set the tone from the moment we first spotted the car on the lot, and everything that followed exceeded our expectations. The process was seamless, memorable, and filled with genuine positive energy. Every team member was exceptionally personable, taking the time to clearly explain each step without ever making us feel rushed. The 45-minute drive to find the right dealership was absolutely worth it. Keep up the fantastic work! More

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The reason for the review is my exception experience with Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questi Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questions after I purchased the car. I’d absolutely refer my family and friends to Emmett at this dealership! More

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Ansley, Josh and Tavon were extremely helpful and efficient. They were great to work with. efficient. They were great to work with. More

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All of the people that we encountered at the dealership were upfront, helpful and responsive. were upfront, helpful and responsive. More

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Sam Price is an awesome sales consultant. From his welcoming "we-have-what-you-want" video to his professional and calming manner, he helped me select the exact model of Honda Subaru I needed From his welcoming "we-have-what-you-want" video to his professional and calming manner, he helped me select the exact model of Honda Subaru I needed. He went so far as to move my GSD crate from my old car to my new one, to ensure I was good on all fronts. Josh Jones, the finance manager, was equally thoughtful and patient going through all of my options for warranties and car maintenance contracts. Overall, a great experience! More

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Yesterday I purchased my second Impreza. The staff was extremely helpful and patient with my unusual situation. A big shout out to Tom, Josh, James and the GM Chris for helping me get my n The staff was extremely helpful and patient with my unusual situation. A big shout out to Tom, Josh, James and the GM Chris for helping me get my new car. They were very professional and wonderful to deal with. I recommend this dealership to everyone who wants a delightful sales experience. Thank you! More

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This was the second time I leased through Heritage Subaru. Fully satisfied both times Pleasant experience Subaru. Fully satisfied both times Pleasant experience More

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Josh Jones and Sam Price each did a great job for us We really liked the service really liked the service More

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Smooth and stress free sale of my vehicle and purchase of a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professi a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professional and personable. I appreciated Keon taking (over) time to review my options. James scoured his inventory to find exactly what I requested after hearing my concerns. Josh in Finance was clear, and direct which I appreciate, also very personable. The interaction I had with Keane was also a pleasure. He jumped in when picking up my vehicle and Keon was with another customer. Overall, I would gladly recommend them and Heritage of Owings Mills! More

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Smoothest and best car buying experience I’ve ever had. Matt and Josh were incredibly helpful. Matt and Josh were incredibly helpful. More

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