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Joshua Gillions
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Joshua Gillions
Sales Manager
Heritage Volkswagen Catonsville
6624 Baltimore National Pike
Baltimore, MD 21228
10 Reviews
Dealership Experience
3 yrs, 4 mos
Industry Experience
19 yrs, 10 mos
Specialties & Trainings
Volkswagen Certified
10 Reviews
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10 Reviews of Joshua Gillions
July 08, 2024
They made sure everything got done in less than a day and checked up to be sure I was satisfied. checked up to be sure I was satisfied. More
by justdoit
Other Employees Tagged: Meredith Miller, Khalil Satchell
June 26, 2024
My son and I bought two new 2024 Jettas in March 2024. My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over three months to resolve the issue, with no proactive follow-up from either of them. They only responded when I reached out, and eventually connected us with the third-party repair technician. After two no-shows, I expressed my frustration, but received no response. Although this wasn't my first purchase from Heritage, it will likely be my last. A simple follow-up to honor their promises would have made a significant difference, especially given the poor service from their provider. The problem is finally fixed, working directly with the service provider, and still no communication from Gabe or Josh. Extremely poor customer service that is both surprising and disappointing. I am in the process of sending in complaint to VW Customer Care. More
by Steve C - Mount Airy
Other Employees Tagged: Denny Applegarth , Gabriel Walman
March 30, 2024
No regrets in reaching out to this dealership the customer service was great and the team is willing to work with you and make sure you get a great deal and experience in a timely manner. My sales re customer service was great and the team is willing to work with you and make sure you get a great deal and experience in a timely manner. My sales rep Charis and my finance manager Meredith were amazing. I will definitely be recommending my friends and family to shop here in the future. More
by Michael Chambers
Other Employees Tagged: Meredith Miller, Charis Winston
March 25, 2024
Incredible dealership. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. More
by Glazer101
Other Employees Tagged: Marco Brown, Rhonda O’Brien , Gabriel Walman
October 30, 2023
Great buying experience. I called in looking for a new jetta for my wife and talked to Josh, was very kind and helpful, i wasnt able to get there during the day, so he had th I called in looking for a new jetta for my wife and talked to Josh, was very kind and helpful, i wasnt able to get there during the day, so he had the car detailed and ready for us to look at when we got there, Stephen was very helpful and was able to go over everything on the car and even waited for us after we were done to make sure we had our VW app setup and phone connected to the car. Rhonda make the finance experience a breeze, and with some laughs. thanks again for a great expreience! More
by Drock555
Other Employees Tagged: Stephen Peller, Rhonda O’Brien
October 07, 2023
Charis Winston, my salesman was EXTREMELY responsive by both phone and email, a great multitasker (he had 2 customers & I never felt neglected), listened to my needs and the most professional salesman I've both phone and email, a great multitasker (he had 2 customers & I never felt neglected), listened to my needs and the most professional salesman I've ever had the pleasure to do business with. Charis told us he is new to the industry and should be rewarded for his model worthy customer service. Lastly, the Sales Managers were ALL wonderful and the GM Gabriel was great to meet and interact with, he really made us feel welcomed and took the time after hours to converse at great length with us. Thank you for the great experience and even though we live almost an hour away, and pass another VW dealer.....we will be back! More
by akuscg12
Other Employees Tagged: Nana Adu, Charis Winston , Sebastian Mena, Gabriel Walman
July 22, 2023
Josh was patient and took time to walk to service and find an answer for me. Thanks find an answer for me. Thanks More
by kirkdz
Other Employees Tagged: Stephen Peller
April 24, 2023
Tyrone, Josh, and Billy did am amazing job during every step of the process. They all went above anything that I could have expected to smooth out anything that might have become a concern to me. I would d step of the process. They all went above anything that I could have expected to smooth out anything that might have become a concern to me. I would definitely recommend them to anyone and fully intend to come back the next time I'm ready for a new car. More
by theasd1
Other Employees Tagged: Meredith Miller, Tyrone Carr , Bill Devine
September 23, 2022
We had a great experience at Heritage Volkswagen in Catonsville thanks to an outstanding sales team, Bill Devine, Joshua Gillions, and especially our Sales Associate, Stephen Peller. Stephen was extrem Catonsville thanks to an outstanding sales team, Bill Devine, Joshua Gillions, and especially our Sales Associate, Stephen Peller. Stephen was extremely patient, accommodating and didn't make us feel pressured at all. He was committed to finding us the perfect vehicle to meet our needs. We have purchased quite a few vehicles over the years and this was one of our best experiences. We recommend you check out Heritage for your next purchase and ask for Stephen Peller! More
by uevoli619
Other Employees Tagged: Stephen Peller , Bill Devine
