Joshua Carter

Mall of Georgia Ford responded

Thank you so much for your amazing feedback! We're thrilled to hear that you found our dealership to be transparent, responsive, and service-oriented. Providing real numbers and unbeatable prices without the games is exactly what we strive for. It means the world to us that you had such a positive experience, and we look forward to assisting you again in the future!

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re so glad to hear that you consistently receive incredible customer service. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to continuing to serve you in the future!

Mall of Georgia Ford responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and the service good. We understand the importance of providing clear guidance, especially with a complex vehicle. Your comments will help us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with an even better experience in the future.

Mall of Georgia Ford responded

We are thrilled to hear about your exceptional experience at Mall of Georgia Ford! Derick's dedication to providing helpful and knowledgeable service clearly made a significant difference in your car-buying journey. We're honored that Billy, and our entire team were able to not just meet but exceed your expectations with our professionalism and kindness. Your recommendation means the world to us, and we appreciate you taking the time to share such a positive review. Thank you for your trust in Mall of Georgia Ford, and we look forward to serving you and your family again in the future!

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

Mall of Georgia Ford responded

Thank you for your feedback! We appreciate your patience and understanding as our team stayed late to ensure your deal was completed. We’re glad we could assist you, but we also recognize the importance of streamlined processes. Your comments are valuable. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you!

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!