Josh Utley

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for your fantastic review! We’re thrilled to hear about your long-standing relationship with Sean and your positive experiences. Our team is dedicated to making every visit special, and it’s great to know we’ve succeeded with you. We look forward to serving you again! Regards, Victoria Smith victoria.smith@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to share your feedback. I wanted to touch base regarding your recent visits to our service center. During your previous visit, we were able to identify the primary issue with the catalytic converter system, which was documented in the Power Train Control Module. Unfortunately, the component was not covered under your extended service contract from the manufacturer (not Earnhardt’s). Regarding your transmission concern, we weren't able to replicate the issue during your last visit. However, upon your recent request, we conducted further investigation, per your authorization, and found that the transmission did require additional attention. Regrettably, your extended warranty declined coverage for the necessary repairs. Nevertheless, your warranty did reimburse you for the remainder of the contract. As per your decision to not proceed with further repairs at that time and to have the vehicle reassembled, we completed the reinstallment and refill of the transmission components. Please note that these costs were not covered by your extended warranty. We remain committed to resolving the main issues you are experiencing with your vehicle. If you would like to proceed with replacing the catalytic converters and addressing the transmission concern, please do not hesitate to contact us. We are here to assist you. Thank you for your understanding and continued trust in our service. We look forward to hearing from you soon. Regards, Josh Utley Service Manager josh.utley@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for bringing these concerns to our attention. At your earliest convenience, please contact me, as I'd like to see if we can tend to your vehicle in a more timely manner. I look forward to speaking with you. Regards, Josh Utley Service Manager josh.utley@earnhardt.com 480-756-3599

Earnhardt Chrysler Jeep Dodge Ram responded

Congratulations on your new Jeep, Tony! We are so pleased to hear Colton delivered an excellent experience. Welcome to the family! Regards, Victoria Smith Victoria.Smith@earnhardt.com