Josh Rousseau

Great service and professionalism. Highly recommend to anyone i know looking for a car! Thanks! Highly recommend to anyone i know looking for a car! Thanks! More

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I recently leased a new Kia Sportage Hybrid from Destination Kia and traded in my existing 2023 Kia Sorento lease, which still had three payments remaining. As part of the transaction, the dealershi Destination Kia and traded in my existing 2023 Kia Sorento lease, which still had three payments remaining. As part of the transaction, the dealership clearly stated that they were covering those remaining payments as part of the deal. I turned in my Sorento on February 14. However, on February 26, Kia Finance still automatically debited my account for a $600 lease payment on that vehicle. I contacted the finance person at Destination Kia expecting assistance, but was told there was nothing they could do and that I would eventually receive a refund from Kia Finance once everything processed. He also told me this happened because I didn’t cancel autopay myself. This was frustrating to hear, because they handle lease turn-ins every day, while most customers only go through this process every few years. A simple heads-up to cancel autopay would have prevented this situation entirely. Instead, I had to spend a significant amount of time on the phone with Kia Finance, navigating multiple departments and repeatedly providing my personal information, only to be told that they were still waiting to receive the payoff from the dealer nearly two weeks after I had already turned the vehicle in. Until that payoff is received and processed, they cannot issue my refund. So at this point, I am simply waiting for a $600 refund check with no clear timeline, due to a situation that could have easily been avoided with better communication and follow-through. What disappointed me most was not the temporary overpayment itself, but the lack of ownership and guidance from the dealership afterward. Once the new lease was signed, I was left to resolve the issue on my own. I like the vehicle, but this experience left me with the impression that customer support ends once the paperwork is complete. I would strongly encourage anyone trading in a lease here to proactively cancel autopay themselves and closely monitor the payoff process, rather than assuming the dealership will handle everything seamlessly. More

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My experience with the dealership was excellent. I worked with Jarred Knotts who was professional, courteous and easy to work with. Jarred listened when I explained why I was returning my lease an I worked with Jarred Knotts who was professional, courteous and easy to work with. Jarred listened when I explained why I was returning my lease and what type of vehicle I wanted for my new leased vehicle. Jarred made the entire process easy and pleasant. When I picked up the new vehicle, Jarred, very patiently, pointed out what all the new vehicle options did and how to access them. I will recommend Jarred to anyone I know who is looking to purchase/lease a Kia vehicle. More

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I was in a car accident and my 2024 Kia was totaled. I texted Jake and he said come in we will make something work. He and Josh found a car I loved and made sure I would be okay financially. Jake also a I texted Jake and he said come in we will make something work. He and Josh found a car I loved and made sure I would be okay financially. Jake also asked me about my accident and helped me deal with a traumatic experience. More

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Was very accommodating. Listened to what I wanted gave me what I wanted for my trade kept in mind where I wanted my monthly payment to be and got it right where I wanted. My Listened to what I wanted gave me what I wanted for my trade kept in mind where I wanted my monthly payment to be and got it right where I wanted. My salesman, Jerrad Knots was knowledgeable about the car I picked up, made sure everything was ready when I arrived for pickup More

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My husband and I were in the market for two vehicles and the team and destination Kia understood and appreciated our needs. We worked with JaNyve Smith and we were impressed by how genuine and personable he the team and destination Kia understood and appreciated our needs. We worked with JaNyve Smith and we were impressed by how genuine and personable he was throughout the process. Even though he is still learning the ropes, his patience and willingness to find answers made the experience feel comfortable and low-pressure. We shopped around at multiple dealerships and JaNyve was the sole salesperson to call us to follow up and that is what stood out to us and made us want to continue with the sales. More

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Man oh man. What can I say. Brandon made the process a whole lot easier than I expected. Amazing guy. I hate sitting inside dealerships just to not make a deal. What can I say. Brandon made the process a whole lot easier than I expected. Amazing guy. I hate sitting inside dealerships just to not make a deal. Waste 5 hours and then walk away empty handed. Its the worst feeling. However Brandon helped me get through almost everything before I had to come in. Thank You for making my car buying experience so easy and pleasant. More

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Josh and Juan made this new purchase a smooth transition for my family . I appreciated the patience , great service, and a team full of care! I am loyal customer and will continue to return again! for my family . I appreciated the patience , great service, and a team full of care! I am loyal customer and will continue to return again! More

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I was in the service department and decided to shop cars while I was waiting. Brandon is always helpful and recommended I speak with Olivia. Olivia was easy to work with, patient and helpful. She helped me while I was waiting. Brandon is always helpful and recommended I speak with Olivia. Olivia was easy to work with, patient and helpful. She helped me find a car that fit my budget. I went from being in the 3 year leasing loop to buying a certified pre-owned vehicle. Josh explained the warranty and gap insurance options to me. I got them both and have peace of mind now that I am no longer in a lease. Service all around was great. More

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just purchased a Kia Sportage at Destination Kia. Hands down it was the best experience I had purchasing a car. My Sales Consultant was Jerrad Knotts. He listened to everything I had to say and deliv Hands down it was the best experience I had purchasing a car. My Sales Consultant was Jerrad Knotts. He listened to everything I had to say and delivered on all my expectations. I absolutely dread the car buying experience but Jerrad and the rest of the Destination Kia Team made it a very positive experience. The whole process was organized and efficient. I highly recommend Jerrad and look forward to working with him in the future. More

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