Josh Jeffres | Page 9

Overall, Good First of all, let me say that Daniel and Josh were a pleasure to deal with. I pretty much knew what I wanted with my new GTI, so it was a matter of fi First of all, let me say that Daniel and Josh were a pleasure to deal with. I pretty much knew what I wanted with my new GTI, so it was a matter of finding the car and pricing it out. They were prompt to address any concerns or questions, and made the process as pleasant as possible...Which is great, because after dealing with the finance guy for 5 minutes, I walked out of his office livid. It wasn't about securing financing or anything like that...it was his insistence that I buy the additional protection plans (that I'm sure he gets a cut of), and when I pointed out the fine print on one of the plans said something like 'dealer aftermarket parts', so in order for it to cover aftermarket items, they would have to be purchased at a dealer. To which his response was "you don't know what you're talking about. It's any aftermarket parts." So I simply said 'Well, I'm not saying that you're being dishonest, but what it says on that paper I would sign means a lot more than your word as far as the law is concerned.' He was the rudest and most unpleasant person from that moment on. No eye contact, frustrated hand gestures...don't think he said anything other than 'sign this'. I work in the service industry and I don't always get my way with clients. That doesn't mean that I become a complete xxx instantly. Other than finance, I really can't say enough good things about this dealer. This is my 3rd car from them, and everywhere from sales to service, the staff are awesome. Just put on your game face when you walk into finance. More

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The silver lining after an accident In October my car was totalled by someone looking for a parking space. Dealing with a totalled car, insurance payment, and shopping for a new car was In October my car was totalled by someone looking for a parking space. Dealing with a totalled car, insurance payment, and shopping for a new car was stressful. That situation changed immediately once my son visited Colonial VW of Medford. Caduste Michaud greeted my visibly agitated son, listened to his requests, and exceeded our expectations. This car buying experience was the best one I have ever had. I am grateful to the entire staff at Colonial Volkswagen of Medford. Their truly excellent team effort made my list of things to be thankful for this Thanksgiving. More

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Informative, Professional & Attentive Thank you to Caduste and the Sales Team for making our purchase a pleasure. Caduste made the process seamless and without stress. He was a straight sh Thank you to Caduste and the Sales Team for making our purchase a pleasure. Caduste made the process seamless and without stress. He was a straight shooter from the beginning. I asked many questions and he was patient, informative and honest. We have been loyal customers for many years and will continue for many more years. Thank you! More

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Great Experience The salesman Caduste helped me a lot during the whole car buying process. Great service from Colonial VW and I'm very happy with my new car! The salesman Caduste helped me a lot during the whole car buying process. Great service from Colonial VW and I'm very happy with my new car! More

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We have just arrived in the United States and we were in search of a new vehicle. Despite our immigration status, we were immediately taken seriously. The car was there, perfect and a very good price. The w search of a new vehicle. Despite our immigration status, we were immediately taken seriously. The car was there, perfect and a very good price. The whole team was perfect and it is a pleasure to do business under these conditions. More

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