Josh Jancha
Josh Jancha at Metro Lexus
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Josh Jancha

Lexus Certified Service Consultant

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
37 Reviews

I have been working in the auto industry of about 18 years. 15 of which have been high-line. I was raised in Cincinnati and have been living in Northeast Ohio/Akron since 2006.

5.0

37 Reviews

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37 Reviews of Josh Jancha

May 17, 2024

Dealership Rating
Employee Rating

Metro Lexus is very concerned about satisfying the customer and making the purchase of a vehicle very satisfying and relaxing. More

by Leaddogdale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2024

Metro Lexus responded

Complete customer satisfaction is always our top priority at Metro Lexus. Thanks for trusting us with your business - enjoy the ride!

March 27, 2024

Dealership Rating
Employee Rating

Everyone from salesman up to GM very nice, knowledgeable, and helpful. They took the time to make me feel like I was the customer there. More

by B21wasko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Yee , Jannelle Giacomo

Mar 27, 2024

Metro Lexus responded

We're delighted to know that our team at Metro Lexus made you feel valued and well-informed. Thanks for taking the time to share your positive experience with us!

March 30, 2023

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Employee Rating

Matt Long couldn’t have been more helpful knowledge professional and polite. He answered all the questions we had regarding my Lexus and financing. He was very thorough. More

by wohlgloria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Matt Long

Mar 30, 2023

Metro Lexus responded

We are glad to hear that Matt went above and beyond to assist you. Thank you for sharing this positive feedback with the Metro Lexus team.

February 12, 2023

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Very accommodating and friendly staff. I got my oil changed and car detailed. When I got the car back it looked and smelled brand new. More

by Denisemarie1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2023

Metro Lexus responded

Denise, thank you for the review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

February 06, 2023

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I had very specific requirements for the options on the new Lexus and Allison did a terrific job of finding it and getting here, even though it was several states away! Really can't say enough about the More

by thomas.montalto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 07, 2023

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Allison. We hope to see you again!

Mar 01, 2023

thomas.montalto responded

Yes, thanks again so much for the pleasant and transparent buying experience. I really love the IS, it's a fantastic. and superbly built machine. Here's to a great relationship with Metro!

December 10, 2022

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Employee Rating

Josh is a great asset to the service department. He kept me informed the entire time and when it came time to discuss the work that needed to be done and explained in detail the importance why he re More

by Ardarwish6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Josh and Jeff. We hope to see you again!

November 02, 2022

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Employee Rating

Staff is always professional, transparent and knowledgeable. Always a great experience from start to finish. More

by Jimcassano86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Ramey, Jeff Miller , Kevin McGuire

Nov 02, 2022

Metro Lexus responded

When we see words like "professional", "transparent", and "knowledgeable" it lets us know we are doing a fantastic job. Thank you from all of us at Metro Lexus!

October 13, 2022

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Employee Rating

Metro Lexus is amazing Paul my service advisor made me feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Jeff Miller, Cordis Bunch, Taylor Tyndall, Paul Cooper , Marcia Jackson, Charley Veira

Oct 13, 2022

Metro Lexus responded

Hi Mark - It is terrific to hear about your positive experience with Paul and the team! Thank you for choosing Metro Lexus and for leaving a review. We look forward to your next visit!

October 11, 2022

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Employee Rating

First Class Dealership. Clean, professional and comfortable. No fake “niceness”… everyone seems to be “liking” their day and are happy to be at work! More

by Dtuleta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Metro Lexus responded

Thank you so much for this flattering review of Metro Lexus! We hope to see you again!

September 30, 2022

Dealership Rating
Employee Rating

Christian Miller sold us 2 Lexus vehicles. We love them! Christian is professional, helpful and got us exactly what we wanted for a fair price. More

by Johanna S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Metro Lexus responded

Johanna, thank you for the review! We are so glad to hear that Christian delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Metro Lexus!

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