Josh Jackson

The Run-around I know it’s a car dealership so I should expect to get told different things and not have an honest group of people, but I believe they say they aren’ I know it’s a car dealership so I should expect to get told different things and not have an honest group of people, but I believe they say they aren’t on commission so we can believe they are being honest. They aren’t. When I originally bought my car they promised to fix the door (it was in my contract to have them fix it instead of paying a lower price) when I contacted them to fix it they told me I was too late and that is only good for 1 month. Even though I was called two months after and they asked me about me wanting my door fixed. I made the mistake of recommending my parents to them and I did not know I got a $100 check for the recommendation, they told my parents I would get the check and it’s been over one month and have not received one. I do get text messages from the guys there asking if I have got one yet and when I say that I haven’t they say they are “looking into it”. I wasn’t expecting the money to begin with and it was a nice cool bonus but they shouldn’t tell people that it is a thing when it is apparently not. More

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Amazing When we first got there they came outside right away, we told them exactly what we were looking for and they pick out two vehicles they were perfect f When we first got there they came outside right away, we told them exactly what we were looking for and they pick out two vehicles they were perfect for us. They were really friendly and nice. I would definitely recommend them More

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Overall Great Experience Going to the SuperCarGuys on Rock Road was my first experience with a dealership. While all staff were friendly and professional, I dealt with Alex an Going to the SuperCarGuys on Rock Road was my first experience with a dealership. While all staff were friendly and professional, I dealt with Alex and Josh the most. They were extremely helpful and worked with me to get the best deal possible. They gladly answered any and all questions I had and made sure I felt comfortable. There's nothing I can complain about. More

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EASY!! WILL BUY FROM AGAIN! BEST CAR BUYING EXPERIENCE EVER!! AMAZING SERVICE, EXTREMELY FRIENDLY EMPLOYEES AND VERY NICE CARS TO CHOOSE FROM. WILL BUY FROM WILL BUY FROM AGAIN! BEST CAR BUYING EXPERIENCE EVER!! AMAZING SERVICE, EXTREMELY FRIENDLY EMPLOYEES AND VERY NICE CARS TO CHOOSE FROM. WILL BUY FROM AGAIN!!! More

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miracle workers I probably have the worst credit, but they took a lot of time with me and helped find financing for me with their wide range of resources. I was very I probably have the worst credit, but they took a lot of time with me and helped find financing for me with their wide range of resources. I was very pleased and surprised to be able to get a low mileage, good priced car . Josh, Alex F, & Alex C on Rock Road are more than salesmen. they are good guys! More

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Easy and fast Josh did a good job of helping me find a affordable vehicle. I got a 2016 Nissan versa and it fits me well. Very good gas mileage Josh did a good job of helping me find a affordable vehicle. I got a 2016 Nissan versa and it fits me well. Very good gas mileage More

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Expeirence had a good experience at the super car guys, treated me and my daughter with the respect needed, I highly recommend them to all friends and family, es had a good experience at the super car guys, treated me and my daughter with the respect needed, I highly recommend them to all friends and family, especially Josh, I was really having a hard time picking a vehicle, but settled on a car I actually fell in love with. More

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Made the whole process fun and easy We loved working with Jesse! He is not pushy at all and really cares about what his customers get. He is super knowledgeable; I appreciated that he wa We loved working with Jesse! He is not pushy at all and really cares about what his customers get. He is super knowledgeable; I appreciated that he was able to tell us so much about the different cars and what options are available to us. Jesse worked hard to make the processes super easy. He stayed late and never made us feel like we were inconveniencing him. We will be recommending Jesse whenever we can! More

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Great Service...Terrible Follow Through We had an early morning weekend appointment that started out great with lots of promise. We looked at a couple of different vehicles and decided on on We had an early morning weekend appointment that started out great with lots of promise. We looked at a couple of different vehicles and decided on one to look into financing. After an hour or so of back and forth with a bank, we were approved and got the terms we needed. We provided every document requested within 5 minutes and thought we had everything good to go. And there we sat for about 2 hours and watched many other people that had arrived after us leave. Finally just as we were about to say forget the deal and leave, we were stopped by our salesman and explained that due to an error on their end that our financing could not happen as we had just agreed to. Turns out a single digit had been fat-fingered which then caused the trade-in value to vary by about $3K. By this point, we had been at the dealership for about 7.5 hours after driving 2.5 to get there, paid our down payment, transferred insurance and had done everything we were asked to do. The team was so confident that they could get the deal done at the same if not better terms, that they drew up a conditional sales contract and sent us home with the vehicle. Seemed logical enough since it was not an error on our part that it would come down to either the bank accepted the new finance amount or the dealership would have to compensate for the discrepancy to keep the deal solid. So, in good faith, we went with it. When we did not hear anything on Monday morning but noticed our credit had been run multiple times during the mid-afternoon point, I called and was told that they were working on the deal to get the bank to accept the new terms. I volunteered to bring the vehicle back and to get our vehicle back if the trade was not going to happen. I was told to give them until the next day and they would be in contact with me early in the day so I could plan if I needed to drive the 2.5 hours to Wichita. Tuesday morning started with my husband contacting the salesman to ask for an update. He was told each time he contacted hours apart that they were working on it. After about the 10th time our credit had been run, my patience were very thin. When I did not hear back from the dealership by the time I got off work at 5pm, I called. At this point, I was told that the best they could offer was $100+ above our original agreed upon payment/month and a year shorter on the term. I then stated that we would not be doing that and that I would be coming to get our vehicle or they could meet me half way. Zach then stated that he would have to see what he could do to have someone meet me and said he would call me right back. Within 10 minutes, he called me back and said he had some news: our vehicle that we traded had already been picked up by transport. I told him he needed to figure out if I could get it today or not. Long story short, I ended driving half way to up meeting with the transport gentleman to get our vehicle back and gave him the keys to the vehicle we had intended to purchase. I had to call Zach back after we were done and get our money refunded to our cards, which will take a few to days to come back to us. I now have a vehicle payment due in 4 days that I did not expect to have to make and funds that I am waiting on to come back to me. This was supposed to be a process where 'buying a car didn't have to suck' but this experience was the worst I think I've had in a car buying situation. I am open to anyone contacting me to discuss this experience, but I know that I will not be referring anyone to this particular company. More

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It did not suck! I have been to high and low priced car lots. I have been made to feel less than human by more than a few salespersons. I hate car lots. My husband m I have been to high and low priced car lots. I have been made to feel less than human by more than a few salespersons. I hate car lots. My husband made the appointment. We live way out of town. We needed a car. We didn't have a chance; or so I thought. I told them my feelings and thoughts right up front. I don't know how many people go in and say, "Look. Find me a car I can afford and I'll take it." These guys worked as a team. I never felt pressured. We were informed every step of the way. We left with a great car, and with a price we could afford. My husband and I were incredibly impressed with the treatment we received. I was talking to my son about where we got the new car. He said where buying a car doesn't have to suck? Thanks for making the experience not suck! Gina & Roy More

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