Josh Hyams
Josh Hyams at Russ Darrow Mazda of Madison

Josh Hyams

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

Contact Me
4.8
52 Reviews

Dealership Experience

2 yrs, 10 mos

4.8

52 Reviews

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52 Reviews of Josh Hyams

August 19, 2025

Dealership Rating
Employee Rating

Quick oil change. Snacks were good. They need better tv channels on in the waiting area. More

by JCZARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Things went really great. Leah is the best! Professional, knowledgeable, competent, and so easy to communicate with. It was a pleasure being at Mazda. Thank you Leah! More

by LUVURFAMILY1970.SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling

Aug 19, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

August 12, 2025

Dealership Rating
Employee Rating

I would give this dealership 0 stars if I could. The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple More

by AWALCH45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 12, 2025

Russ Darrow Mazda of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Zinniel nicholas.zinniel@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

I have been getting my Mazda serviced here for about 3 years. Have always been happy with the dealership until this time for three reasons. #1 Diagnostic appointment was $100. I feel that all of this ch More

by MENAG8MOM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

Aug 11, 2025

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

We had a great experience with our salesman, Kyle! He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but More

by MAYCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Healey

Aug 08, 2025

Russ Darrow Mazda of Madison responded

Thank you, Maycie, for choosing our dealership. Your feedback and rating mean a lot to us and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out More

by Jdcassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling

Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

August 01, 2025

Dealership Rating
Employee Rating

The service center at Russ Darrow Mazda is always pleasant, efficient, and flexible with getting my car in. More

by AMICH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

Aug 01, 2025

Russ Darrow Mazda of Madison responded

Thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

July 31, 2025

Dealership Rating
Employee Rating

Dealership very good at reaching out with new and used cars service seems to be good follow-up on things like 2nd key fob owners manual not so good More

by JAMESA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

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