Josh Gonzalez

I went in for an oil change, tire rotation and 35,000 mile check-up. I was not informed once my car was ready. I had to wait in line and ask if my car was ready. No one apologized for not informing me wh mile check-up. I was not informed once my car was ready. I had to wait in line and ask if my car was ready. No one apologized for not informing me when my car was ready. Instead it just sat there and I just sat there waiting. I also realized, once I got home, that my car never received the complimentary wash. The service leader in charge of Oil changes that day was super busy and I continuously had to wait behind multiple people before speaking to anyone. I was very disappointed with the service today. In the past, I have received excellent service so this was very disappointing. More

by khurleyrodgers Verified Customer Verified Customer

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Very good service and the people very kind. Nice place too and big. The facility Nice place too and big. The facility More

by djsandunga74 Verified Customer Verified Customer

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Efficient check in. Appreciate the Uber ride back home and then again to the dealership when the vehicle was ready. Appreciate the Uber ride back home and then again to the dealership when the vehicle was ready. More

by RHARVEY1991 Verified Customer Verified Customer

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I can’t say enough good things about my experience with the Tamiami Hyundai Service Department. My 2025 Hyundai Tucson Hybrid Limited has been in for service for two major problems during the past month a the Tamiami Hyundai Service Department. My 2025 Hyundai Tucson Hybrid Limited has been in for service for two major problems during the past month and a half. The first on December 18th first showed up on our trip to Orlando. While traveling on 75 north at Daniel’s pkwy the main screen went black. We drove back home, unloaded the car and called the service dept. We were told to bring the car in and they would check it out while we were away. Upon our return on the 24th we picked up the car. They said they were unable to duplicate our problem so we should try to catch a video of it when and if it came up again. We got the video, called and spoke with Josh and were told to bring it in and he would provide a loaner car for us to use. After a week passed they found the problem, ordered the part (a new coaxial cable and the problem was fixed. BTW the loaner car was a new Tucson SEL, it was nice to drive a similar car to mine. Unfortunately the second visit ended up being because our car had been hit in a parking lot while parked at our church. I had taken it to Tamiami Collision center for an estimate and repair. They “fixed” it and returned it to me and while driving I noticed the smart cruise wasn’t working as it should be. I spoke with Josh again and he had me bring it in to check it out. Again he provided me with a loaner car. Finally, after a few weeks they found the problem. It seems that Tamiami Collision Center had missed damage to the cruise control and supports during their repair of the front end damage earlier. I told Josh to order the parts and get it fixed and that is what happened. Three things need to be said at the end of this saga. First, Josh Gonzalez did a wonderful job from my first bringing the car in until its final repair this week Over two months total. He was always pleasant to deal with and took extra time to keep me informed of the status of my car. Great job Josh! Second, the entire service center at Tamiami Hyundai is to be commended for their excellent work. The staff, facilities and the over all care they take of customers made me feel very good. Little things like snacks, drinks and asking me if I’d been helped go a long way in providing service to your customers.Third, my only negative thought is about the missed cruise control problem by the collision center. I would have hoped that the damaged cruise control problem would have been caught during their original repair of the front end damage and not left for me and the dealer to find and repair. I’m quite sure it ended up costing quite a bit more in the end. More

by dwcurtiss Verified Customer Verified Customer

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It was easy to get an appointment and they did a great service job. All was in the estimated time line that they gave me. service job. All was in the estimated time line that they gave me. More

by jwronski Verified Customer Verified Customer

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Service itself was good, so that is positive since that is why I was there. However, when I got home, I had a question on the invoice, not disputing just a question. And the bottom line is, your phone syst is why I was there. However, when I got home, I had a question on the invoice, not disputing just a question. And the bottom line is, your phone system is terrible. Had additional difficulties leading up to my service appointment. Final result.: I was able to talk to my technician and he was going to then call me back. He never did. More

by jelawler45 Verified Customer Verified Customer

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They are efficient, kind, knowledgeable and I get my car back in perfect condition. It's easy to make appointments as well. I drive an hour just to go to this location, it's well worth it to me. back in perfect condition. It's easy to make appointments as well. I drive an hour just to go to this location, it's well worth it to me. More

by DRUMGRL26 Verified Customer Verified Customer

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This dealership was clean and well maintained. The employees were helpful and courteous. The work was done in the timeline that was promised. The quiet room was a bonus. The scraped on my fender w The employees were helpful and courteous. The work was done in the timeline that was promised. The quiet room was a bonus. The scraped on my fender was buffed out in the car looked brand new. I was very happy with the entire experience. More

by cjfee20 Verified Customer Verified Customer

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Unfortunately, I was disappointed with my experience on 2/13/2026 when I brought in my 2023 Tucson because the fuel door cover wouldn’t release, preventing me from putting gas in the vehicle. I brought it 2/13/2026 when I brought in my 2023 Tucson because the fuel door cover wouldn’t release, preventing me from putting gas in the vehicle. I brought it in to have this issue fixed, and while the repair itself was completed, I noticed immediately after picking up my vehicle that the paint was chipped in the area where the service was performed. This damage was not mentioned to me at any point by Joshua Gonzalez, the Service Advisor. I’ve never had anything like this happen with any of your other Service Advisors. I sent an email to Service Manager & Service Director and only got email back from the Service Director mentioning that We are sorry to hear of this! I will give you a call first thing Monday so we can schedule a plan for resolve. We sincerely apologize for the inconvenience, but never got the phone that Monday that would have been 2/16. More

by 4bonilla Verified Customer Verified Customer

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Nothing changed with that dealer. Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on rear licence plate came off. Not a big deal, right? But not for Official Dealer as Tamiami Hyundai of Naples. Before to make an Appointment I stoped by in the office to find out if the bulb covered by warranty. The answer from service specialist George was positive. I did an appointment. In two weeks when I brought the car for bulb replacement (one bulb only), I was told by Service manager Alex that because the installed bulbs are not OEM it is not covered by warranty. And in general the bulbs covered by warranty only 1 year or 12.000 miles. The estimate to fix it out my pocket was $107 plus labor. After my question that I had bought the car as Certified pre-owned and all parts must be checked and original, and, probably, the original parts would not burned at all, the service guys refused to speak and addressed me to the Sales department. OKay, no problem, I found the same sales person Tommy who sold the car to me and ask him what going on. He just run away without answering because he was busy with another victim, sorry, customer. I tried to find the General manager. He was not in the office. After 30 minutes I finally found Abraham, the "manager" with Genesis on his badge who said he is in charge. I explained to him the situation, he was very attentive to details, after that he asked his service manager about it, listened the same story one more time. His proposal was to share the cost between us. I refused it. He decided to replace only burned bulb. I was agree, but really disappointed. Why Certificate pre-owned car had not original parts? If it means nothing, why I had to pay for that? What else I can expect? All these questions I gave to him. No answer. More over, one of the managers began almost yell on me and in rude and impolite way "teaching" how I have to be grateful that they decided to fix the issue. After I answered to him the same manner, Abraham refused change the bulb and ask me to leave the building. He said that the Tamiami Hyundai will never service my car. Technically, I'm not surprised. What to expect from those who know nothing about the Customer Service and how right management looks like? In contrast. The same day, 30 minutes later at 1:40pm, I called to Kia of Naples dealership on Airport pulling. The bulb was on stock. Price was $6. In spite of the fact, that parts department was working till 2pm, the parts manager agreed waiting for me. When I came the invoice was printed, bulb prepared. It took 1 minute to pick it up. After that I installed the bulb for 5 minutes. That it. Just compare $6 and $107 plus labor from Tamiami Hyundai of Naples. Such a shame. More

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