Josh Fuller

The Jim White dealership, and our sales specialist Pam were absolutely fantastic. To be quite honest we had originally intended to purchase a vehicle, weren’t ready for it at the time (had not unlocked c were absolutely fantastic. To be quite honest we had originally intended to purchase a vehicle, weren’t ready for it at the time (had not unlocked credit report for the day that required the financing!), and wound up, leaving, thinking that that was the end of it… An unexpected turn of events required us to return a couple days later unannounced, without an appointment, and literally at a moments notice, Pam was back at our side, and helped us immediately, well past the end of closing on a day that we essentially had not told her we would return to meet with her. Usually in situations in which we we show up unannounced with unexpected requirements, we are met with unsure behavior and delayed responsiveness from a business… This was not the case at Jim White…. Pam, as well as the rest of the staff acted as if we were the most important people in the room, helped us immediately and thoroughly, and we walked away… excuse me… drove away quite happy with our new vehicle, as well as quite happy to send future customers to this dealership…. i’ll be honest, these days in a post-Covid world, it is becoming less and less common to receive that type of treatment even when making a large purchase like a new vehicle for our ever growing family fleet… In a way maybe that’s a good thing because it makes Jim White, and Pam especially, stand out that much more. Forgive me for sounding like an advertisement for (great!) customer service, lol, but, “I call them as I see them,” as my father likes to say, and when I saw this email giving me a chance to write a brief note about our visits, it was the least I could do to show my gratitude for our exceptional experience with this local business. Everyone should feel this way, especially after making a large and important purchasing decision…still smiling right now as I type this ;-), thank you Pam and thank you Jim White, you haven’t seen the last of the Fowler / Anderson family! More

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Rebecca Mason was outstanding I truly appreciate her she was very helpful thank you Rebecca Mason was very helpful thank you Rebecca Mason More

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Disho0nest management and incompetent employees. After my last check up, nothing but problems. Ended up having to take the RAV4 to a certified Lucas County safety garage to try to understand al,l th After my last check up, nothing but problems. Ended up having to take the RAV4 to a certified Lucas County safety garage to try to understand al,l the catastrophic damage I did to my car after I just spent 900$. It turned that there was nothing wrong with the car. Obviously, Jim White Toyota is a Fast Buck Freddy type of operation steeped in dishonesty. More

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Pam made the whole process easy & painless! The whole team at Jim White Toyota was fabulous! The whole team at Jim White Toyota was fabulous! More

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Pam Lugano and everyone at the dealership was easy and very efficient to work with. I had a great experience! very efficient to work with. I had a great experience! More

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Pam and the whole staff were amazing. They took care of me and fought for me every step of the way. I would highly recommend Pam and anyone at Jim White Toyota. Wonderful experience even They took care of me and fought for me every step of the way. I would highly recommend Pam and anyone at Jim White Toyota. Wonderful experience even though I'm year hasn't been great so far. I will buy from there again in the future. More

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Cody has been great through this xxxx transition of me getting out of my lease and into my own vehicle it's been frustrating but without the help from him I wouldn't have gotten where I was a lot of time getting out of my lease and into my own vehicle it's been frustrating but without the help from him I wouldn't have gotten where I was a lot of time and patience was definitely dedicated in making this happen and I can't think that I'm enough More

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Pam was very, kind funny, and nice to work with. No high pressure by either her or finance. No high pressure by either her or finance. More

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Pam was incredibly helpful throughout the entire purchasing process. She made sure to answer all questions thoroughly and precisely. purchasing process. She made sure to answer all questions thoroughly and precisely. More

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Jim White toyota was great they have wonderful selection of vehicles. Pam was an absolute blessing. Helped me get everything squared away gave me time to figure things out and was just amazing overall. This of vehicles. Pam was an absolute blessing. Helped me get everything squared away gave me time to figure things out and was just amazing overall. This will definitely be the place I go and send my friends to get their new vehicles at an affordable price More

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