Josh Ficken
Josh Ficken at Robert Brogden's Hays GMC

Josh Ficken

Sales & Leasing Consultant

Robert Brogden's Hays GMC

108 E 13th St
Hays, KS 67601

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4.9
20 Reviews

Josh has been in the automobile business for over 5 years, and his ability to connect with his customers is unparalleled. His ready smile sets people at ease. Friendly and honest communication are what being a people person is all about and so many of Josh’s customers become like friends and family to him. Married with 2 children and way too many dogs, Josh loves the Kansas City Chiefs, sports, and when he is not at work, he can be found in the great outdoors. Fishing and hunting are part of Josh’s life and serve as a counterpoint to his wealth of product knowledge and technological savvy where automobiles are concerned. It all adds up to happy customers who are comfortable with the technology aboard their new vehicles. All part of a satisfying experience for customers and the reason Josh smiles so easily.

4.9

20 Reviews

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20 Reviews of Josh Ficken

August 27, 2025

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We enjoyed all the people we came in contact with. Everyone was very helpful. we maybe rushed into buying becaused we didn 't hasle with them over trying to talk them down any on the trade!!! We ar More

by gmsmiley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 27, 2025

Robert Brogden's Hays GMC responded

Thank you for your feedback! I'm glad to hear you enjoyed your experience and found our team at Robert Brogden's Hays GMC helpful. It's understandable to feel rushed sometimes during the buying process. If you're missing any options or have questions about your new vehicle, please feel free to reach out. We’re here to assist you and ensure you’re completely satisfied with your purchase. We look forward to seeing you again! Regards, Chad Staab, Sales Manager

August 09, 2025

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Everyone we visited with were all very helpful. We really enjoy talking to and visiting with our salesman Josh . If he can't answer our question he will find out the answer and get back with us. More

by gmsmiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kalor Moore , Don't know name but worked hard Friday getting our running boards on.

Aug 10, 2025

Robert Brogden's Hays GMC responded

Thank you for your wonderful review! I am thrilled to hear that you found our team helpful and enjoyed your time with Josh at Robert Brogden's Hays GMC. It's great to know that he provided you with excellent support and communication. We appreciate your feedback and hope to see you again soon! Regards, Chad Staab, Sales Manager

July 13, 2025

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The staff especially Josh Ficken were excellent, very nice and polite. Made you feel ar ease. The vehicle was as advertised and was waiting for me when I arrived to test drive it More

by bnrgh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Staab, Kalor Moore

Jul 14, 2025

Robert Brogden's Hays GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Josh and our team at Robert Brogden's Hays GMC made you feel at ease during your visit. It's great to know that the vehicle met your expectations and was ready for your test drive. We appreciate your feedback and look forward to seeing you again soon! Regards, Chad Staab, Sales Manager

June 10, 2025

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They were great to work with when I bought the Chevy Silverado pickup truck last week. More

by r.moyer1112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kalor Moore

Jun 10, 2025

Robert Brogden's Hays GMC responded

Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us while purchasing your Chevy Silverado pickup truck. At Robert Brogden's Hays GMC, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again! Regards, Chad Staab, Sales Manager

May 19, 2025

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Vehicle had many defects that were "not noticed" by the dealership prior to selling. Had to take the vehicle back the next day to get multiple things fixed. Would not recommend. More

by BigBuckBrad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kalor Moore

May 19, 2025

Robert Brogden's Hays GMC responded

Thank you for your feedback. I understand your concerns regarding the vehicle and the issues that arose shortly after your purchase. At Robert Brogden's Hays GMC, we strive to meet high standards and appreciate you bringing this to our attention. Please reach out to me directly so I can discuss this with you further and learn more about your experience. We value your input and hope to make this right. Regards, Chad Staab, Sales Manager

April 24, 2025

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I have been very pleased with the dealership and the people that have taken care of my car. Always accommodating and kind. More

by cadaubert
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott

Apr 24, 2025

Robert Brogden's Hays GMC responded

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with Robert Brogden's Hays GMC and our team. Your kind words about our accommodating service mean a lot to us. We look forward to taking care of your car in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

April 14, 2025

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They were very friendly and no pressure. Great service. Answered my questions. I would go back and if I need to make another purchase. More

by JMACKERM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2025

Robert Brogden's Hays GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Robert Brogden's Hays GMC to be friendly and helpful. It's great to know that you felt no pressure during your visit, and that we were able to answer your questions. We look forward to assisting you again in the future for any of your purchasing needs! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

April 08, 2025

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Everything was just fine besides 383. 00 for a stupid keyfob and program. I think that is the stupidest thing I've ever heard. More

by AUGUSTINE0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 10, 2025

Robert Brogden's Hays GMC responded

Thank you for your feedback. I understand your concerns regarding the cost of the key fob and programming. At Robert Brogden's Hays GMC, I strive to provide quality service and transparency in our pricing. If you have further questions or would like to discuss this matter, please feel free to reach out to me directly. I appreciate your input and hope to serve you better in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

January 17, 2025

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I’m always skeptical about dealerships. But Robert Brogden’s came through! They have earned my repeat business. I bought a 2015 Yukon from them. It had an issue with the driver assis More

by YOUTH4LIFE2506
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2025

Robert Brogden's Hays GMC responded

Thank you so much for your wonderful review! We truly appreciate your trust in Robert Brogden's Hays GMC and are thrilled to hear that you’re satisfied with your experience, especially with your 2015 Yukon. Our team is always here to ensure everything is working perfectly for our customers. We look forward to seeing you again soon! Thank you for choosing us! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

November 30, 2024

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Employee Rating

The dealership had lots of pickups to choose from and knowledge of the pickup and they were easy to deal with. More

by tlwalt64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 03, 2024

Robert Brogden's Hays GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our selection of pickups extensive and that our team was knowledgeable and easy to deal with. We appreciate you choosing Robert Brogden's Hays GMC and look forward to assisting you again in the future! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

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