Josh Ficken
Josh Ficken at Robert Brogden's Hays GMC
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Josh Ficken

Sales & Leasing Consultant

Robert Brogden's Hays GMC

108 E 13th St
Hays, KS 67601

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4.7
10 Reviews

Josh has been in the automobile business for over 5 years, and his ability to connect with his customers is unparalleled. His ready smile sets people at ease. Friendly and honest communication are what being a people person is all about and so many of Josh’s customers become like friends and family to him. Married with 2 children and way too many dogs, Josh loves the Kansas City Chiefs, sports, and when he is not at work, he can be found in the great outdoors. Fishing and hunting are part of Josh’s life and serve as a counterpoint to his wealth of product knowledge and technological savvy where automobiles are concerned. It all adds up to happy customers who are comfortable with the technology aboard their new vehicles. All part of a satisfying experience for customers and the reason Josh smiles so easily.

4.7

10 Reviews

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10 Reviews of Josh Ficken

November 01, 2024

Dealership Rating
Employee Rating

Everything went great. They got our pickup in for service very quickly and we were very happy with everything and everyone in the service department. More

by ZIKEGIL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Robert Brogden's Hays GMC responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that everything went great with your pickup service and that you were happy with our service department. At Robert Brogden's Hays GMC, we pride ourselves on efficiency and customer satisfaction. We look forward to seeing you again for your next service visit! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 15, 2024

Dealership Rating
Employee Rating

This dealership is extremely accommodating and so very friendly and efficient. Very satisfied with my experiences with them More

by VOGEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Robert Brogden's Hays GMC responded

Thank you for your kind words! We are thrilled to hear that you found our team at Robert Brogden's Hays GMC to be accommodating and friendly. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experiences. We look forward to assisting you again in the future! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

September 28, 2024

Dealership Rating
Employee Rating

Knowledgeable and respectful staff. Pleasure to work with. Appreciated the low pressure yet professional approach to sales. More

by MHAUPTMAN
Recommend Dealer
Yes

Other Employees Tagged: Chad Staab

Sep 30, 2024

Robert Brogden's Hays GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our knowledgeable and respectful staff at Robert Brogden's Hays GMC. Our goal is to provide a low-pressure and professional environment for our customers. I appreciate your feedback and look forward to assisting you again in the future! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

August 29, 2024

Dealership Rating
Employee Rating

Josh was wonderful to work with and very helpful. Kalor and Chad were very nice to work with too. We love our new pickup and we thank you all for everything. More

by ZIKEGIL5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chad Staab, Kalor Moore

Aug 30, 2024

Robert Brogden's Hays GMC responded

Thank you! I truly appreciate your kind words about your experience at Robert Brogden's Hays GMC. It’s great to hear that you enjoyed working with Kalor and Chad and that you love your new pickup! I'm grateful for your business and look forward to assisting you again in the future. Thank you for choosing us! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

August 16, 2024

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Employee Rating

Floor mat on driver side was very dirty after service. I just washed them. Just vacuum when finished. More

by SQUIRE1
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Aug 19, 2024

Robert Brogden's Hays GMC responded

Thank you for your feedback. I understand your concerns about the cleanliness of the floor mat after your service at Robert Brogden's Hays GMC. We strive for high standards in our service, and your input is valuable as we continuously work to improve. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

April 16, 2024

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Employee Rating

I really appreciated the speed that they were able to get everything processed. It was nice to deal with people that value their customers time. More

by J.HEALER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pflaum, Cade Gerhard , Tony Aguilar, Tyler Treinen

Apr 18, 2024

Robert Brogden's Hays GMC responded

Thank you for reaching out! We work hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

April 12, 2024

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Employee Rating

Very friendly staff. was willing to work with me and my situation. was happy with the sales department More

by DRAKEALAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pflaum

Apr 15, 2024

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to let us know how happy you are with your sales experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

January 11, 2024

Dealership Rating
Employee Rating

Horrible customer service skills! Very rude and not very helpful!! Wouldn’t recommend if you are looking for a new vehicle! I know I definitely wont be going back! More

by KATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aaron Pflaum , Tony Aguilar

Jan 12, 2024

Robert Brogden's Hays GMC responded

Thank you for taking the time to leave us your review, Kate. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

December 23, 2023

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Employee Rating

Brogden's dealership in Hays was very friendly and helpful. We were pleased with the service departments fast action on adding on our new accessories to our recent purchase. We were given a nice loan More

by brewsterfarms
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 26, 2023

Robert Brogden's Hays GMC responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

December 20, 2023

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Employee Rating

They did a good job. Will most likely trade again when the miles are up to the best time to trade. More

by jimleecanf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Staab, Aaron Pflaum, Kalor Moore , Tony Aguilar, Tyler Treinen

Dec 22, 2023

Robert Brogden's Hays GMC responded

Jim, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

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