Josh Cash | Page 6

My advisor Nick was great. I was treated with respect and understanding by Nick,service,parts and management. I was treated with respect and understanding by Nick,service,parts and management. More

by tk_winter Verified Customer Verified Customer

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The Sarasota BMW dealership is extremely customer focused. It has always provided great service and attentive follow up focused. It has always provided great service and attentive follow up More

by mvalentino54 Verified Customer Verified Customer

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Josh, the manager, is always very professional. My service advisor, Greg, was very straightforward and transparent which I appreciated. My service advisor, Greg, was very straightforward and transparent which I appreciated. More

by dratnasoma@gmail.com Verified Customer Verified Customer

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Excellent service at BMW Sarasota! Greg and Josh kept me informed and got my car back quickly. Professional, friendly, and efficient — highly recommend. Greg and Josh kept me informed and got my car back quickly. Professional, friendly, and efficient — highly recommend. More

by ROBERT.HILDRETH Verified Customer Verified Customer

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This dealership has people that treat the customers with respect and care. Both sales and service people are attentive and answer all questions truthfully and openly without hesitation. Comparing BMW of Sa respect and care. Both sales and service people are attentive and answer all questions truthfully and openly without hesitation. Comparing BMW of Sarasota to BMW of Wesley Chapel, I will only recommend BMW of Sarasota!! More

by ct.garcia0513 Verified Customer Verified Customer

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I had the rotors and wheels on my 2015 F83 M4 replaced at BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealersh BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealership told me I needed new tires, so I initially thought the shaking was tire-related. However, it became clear that the problem started after they replaced my rotors and performed an alignment. In fact, the alignment even damaged my front tires, forcing me to replace both. Even after installing brand-new tires, the steering wheel shake persisted. My own mechanic confirmed that the issue was with the rotors, not the tires. When I brought this back to BMW Sarasota, they refused to honor the warranty, claiming the problem was caused by the wheels overheating and coming into contact with water. After I refused to accept their explanation, the service manager, Josh Cash, personally came for a test drive. He stated that he believes the rotors are not damaged (even his service department says damaged), but are typical drilled rotors for M4s, and told me that if I didn’t want to feel the shake, I would have to brake harder. I was shocked that he claimed this level of steering wheel shake is normal and offered no solution—a completely unacceptable response, especially since other owners of the same model do not experience this problem. Steering wheel shakes occur during both light and hard braking. To make matters worse, the receipt clearly states a 12,000-mile / 1-year warranty on rotors and brake pads, yet after spending $2,000, the dealership refuses to address the defective parts. As a BMW driver who pays a premium price, I believe this is not the way customers should be treated. BMW service is extremely expensive, and people can get the same work done at other mechanics for much less. I chose BMW because of the labor and part warranty, but this experience shows otherwise. Our family owns three BMWs, and after this experience, we will never return to BMW Sarasota dealership. They are smiley until they make the sale! Terrible experience overall More

by hasantolga1907 Verified Customer Verified Customer

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My experience was extremely delightful and very helpful. My service advisor was knowledgeable and prompt in answering any questions and concerns regarding my vehicle. I was very satisfied with the outcome. My service advisor was knowledgeable and prompt in answering any questions and concerns regarding my vehicle. I was very satisfied with the outcome. I would rate this dealership a 10 for excellent service and wonderful staff best score More

by RENEECHAHIL10 Verified Customer Verified Customer

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First time I serviced my vehicle with Brooke she really nice and helpful thank you so much nice and helpful thank you so much More

by Sabobeh Verified Customer Verified Customer

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Brooke did not listen carefully as I described the suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for te suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for telephone staff to reach her. I had such a bad experience, as soon as we returned home to Michigan, I traded the BMW for a Volvo. The Volvo dealership in Sarasota is very responsive…they make a customer feel important. More

by jhkinne Verified Customer Verified Customer

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Overall good service, but not to the standard that I was accustomed to when dealing with service accustomed to when dealing with service More

by RONJMAILLET Verified Customer Verified Customer

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