Josh Bolton

Just experienced a bait and switch. Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test drive. I showed up in 2 hours at my scheduled appointment time and they said they moved the car and it wasn’t there. I asked them where it was? They then they changed their story and said they sold it this morning. Buyer beware. More

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My buying experience was great i worked with Ryan also had a great experience the finance department had a great experience the finance department More

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I was received in your service center and had the best experience. I was greeted and given assistance immediately by Ryan, Ryan then proceeded to introduce me to Harold. I really felt I had a team of prof experience. I was greeted and given assistance immediately by Ryan, Ryan then proceeded to introduce me to Harold. I really felt I had a team of professionals assisting me at all times . I believe I received the best service thank you to all that helped. Especially to Dean and his staff More

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The dealership texted me about a maverick and we went down to the dealership to take a test drive. We loved it and we bought it. The salesmen and dealership were very gracious and worked with us all the down to the dealership to take a test drive. We loved it and we bought it. The salesmen and dealership were very gracious and worked with us all the way. Other than the time it takes in any dealership it was a good experience. More

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Ron went above and beyond making sure my new purchase was perfectly suited for me and my kids. The entire staff involved was kind, extremely thorough in explaining to me my benefits, warranty payments etc. I perfectly suited for me and my kids. The entire staff involved was kind, extremely thorough in explaining to me my benefits, warranty payments etc. I have never had such a great experience! I wish i could by every car from Lake Elsinore Ford! More

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3rd car I e purchased from Lake Elsinore Ford. They always take great care of me and get me the best deals! They always take great care of me and get me the best deals! More

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Not satisfied, my vehicle bumper was a different shade of color after I took home. of color after I took home. More

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was visiting from Colorado over the Memorial Day weekend and stopped into Lake Elsinore Ford. I found a truck that I like and ask them since I lived in Colorado would I have to pay California sales tax or and stopped into Lake Elsinore Ford. I found a truck that I like and ask them since I lived in Colorado would I have to pay California sales tax or Colorado sales tax. They said I would have to pay Califonia sales tax. I then said thank you and I would just wait til I got home and find a truck there. They then instructed me that they had a solution that they would give me a one way pass to avoid Registering the truck in Colorado and when I got to Colorado and registered there, I would then pay Colorado sales tax and they would refund me the difference which is about $2500 on the truck. I did not think that was how it was done but they said yes, that would work and I bought the truck. I then waited a few weeks for them to mail me the (MCO) Manufacturer's Certificate of Origin so that I could take the car to Colorado DMV to get it registered. I finally got it and went to register it and Colorado DMV said they had no idea what I was talking about. I then called Lake Elsinore Ford back up and asked them. The Salesman and Sales Manager I talked to were not available and they said "We never said that" and that they would have never said that. So lesson learned, I should have got something in writing. They just wanted to make the sell. I would have continued to walk out like I was until they pulled me back in and convinced me. I do like my new 2022 F-150 Planinum. I just paid $2500 extra on the Sales Tax and got burned by Lake Elsinore Ford. And to this day, the Salesman and Sales Manager that I dealt with have not been found because I know there is no way they can lie directly to my face after they 100% said it would work. Shame on Lake Elsinore Ford for just trying to get a sale out the door More

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