Joseph Martinez

Fletcher Jones Imports responded

Hi Tracy, Thank you for being a valued guest and sharing such helpful feedback. I am truly disheartened to read about the expected call and would like to offer my assistance. Please feel welcome to contact me as your complete satisfaction is important to us. Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

Fletcher Jones Imports responded

Hi Lezaheed, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Jolene Jimerson and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team of associates are looking forward to serving you for many years to come! Best Wishes, https://www.dealerrater.com/dp/5269/reviews# Your Friends and Family at Fletcher Jones Imports

Fletcher Jones Imports responded

Hi Rich, Our team at Fletcher Jones Imports are truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your patronage at our dealership and are excited to share your amazing feedback with LaRoyne! We are also ecstatic to hear that you enjoyed our lounge area! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

Fletcher Jones Imports responded

Hello, Thank you for being a valued guest at Fletcher Jone Imports! We truly value your thoughtful feedback and so thrilled to know of the VIP service extended to you by Jolene Jimerson during your recent service visit. Please feel welcome to contact us anytime! Your complete satisfaction is important to us! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports! We are honored to receive your 5 star review and kind regards for our sales team! Providing the best customer service experience is our top priority. Should you have any questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts! Driven to Excellence, Your Friends and Family at Fletcher Jones Imports

Fletcher Jones Imports responded

Hi Lezaheed, It's really rewarding hearing that Jolene was able to assist and provide you with outstanding service throughout your recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

Fletcher Jones Imports responded

Hello Rich, Than you for your business and thoughtful 5 star rating. We were sorry to read of your unfortunate situation with your windshield and understand your dismay upon this happening. LeRoyne and our team are truly grateful to have to opportunity to work with you and ensure all of your needs were met and flattered to know of the great comfort and support you had working with our team! We are truly grateful for our business and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

Fletcher Jones Imports responded

Hi, The team at Fletcher Jones Imports is pleased to hear about your service experience. We truly value tradition and happy to know of the excellent service you receive working with Dennis. Our goal is to provide the best service experience possible. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

Fletcher Jones Imports responded

Hi Grant, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear that Dave made your experience easy, and that you were provided a complimentary loaner vehicle. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Imports

Fletcher Jones Imports responded

Hello Joe, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Sales Manager