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Joseph Kuckuk
Joseph Kuckuk at Russ Darrow Kia of Madison
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Joseph Kuckuk

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Joseph Kuckuk

March 28, 2025

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Employee Rating

I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly. More

by JBFREY
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Recommend Dealer
Yes
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Mar 28, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

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Joe is the best and knows his job well. The free inspection video and car wash are a great plus. More

by Kreestan
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

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Very accommodating to the needs of your schedule, pleasure to have done business with them More

by JODI_RESIDENCES_CBRF
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Akins

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Mar 27, 2025

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 25, 2025

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Bought car from here & have had good service from all the departments I’ve had to work with. More

by SIMPSON12345
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Workmanship
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Recommend Dealer
Yes
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Mar 26, 2025

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Employee Rating

Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe. More

by CJR7841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassidy Fancher

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Mar 24, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review! We are so glad that Joseph and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jess Holm, Eric Pieper, Will Akins

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Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

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Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jess Holm, Eric Pieper, Will Akins

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Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

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Employee Rating

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Lallas, Jess Holm, Eric Pieper, Will Akins

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Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 13, 2025

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Employee Rating

The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More

by Caleb apel
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, Caleb, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com

March 06, 2025

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Employee Rating

Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. More

by esther.hambach17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Russ Darrow Kia of Madison responded

Thank you, Esther, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

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