The person working on my car never installed a
twin-clutch setup. I felt that new parts should have been installed but was told he didn't have new parts so the old bolts on the flywheel were reuse
twin-clutch setup. I felt that new parts should have been installed but was told he didn't have new parts so the old bolts on the flywheel were reused. I was charged more than was estimated for the work done. No one asked how I liked the job done and the cost.
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by badboyuare
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Joe Hohmann
Service Manager
262-338-3379
Very pleasant and polite, clean recrption and service
center, fast and efficient, best Ford Dealership around
center, fast and efficient, best Ford Dealership around
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by leewoelbing
Verified Customer
Verified Customer
Jun 01, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Chris Flynn
General Sales Manager
262-338-3379
Good experience.
Friendly staff experienced phone communication issues, but was treated professionally by the staff.
Friendly staff experienced phone communication issues, but was treated professionally by the staff.
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by HAYBIRD18
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe Hohmann
Service Manager
262-338-3379
Very courteous and professional, got in and out in a
timely fashion, price was fair.
timely fashion, price was fair.
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by RAPETERS0
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!
Joe Hohmann
Service Manager
262-338-3379
Very helpful.
Very friendly. Addressed all my questions and concerns. Highly recommend! Send your friends.
Very friendly. Addressed all my questions and concerns. Highly recommend! Send your friends.
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by shoestring82
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Zieja
, Tyler Howey, Barb Sauer
May 13, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.
Joe Hohmann
Service Manager
262-338-3379
Went in for an oil change and was treated very nice and
it was done in a timely manner
it was done in a timely manner
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by SHARIBURBACH
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Shari, for choosing Gordie Boucher Ford Lincoln of West Bend!
Joe Hohmann
Service Manager
262-338-3379
From the first time in the shop, even with my
misunderstanding of what was going on that day, the staff was nothing but kind. The blind spot sensor that I needed was unavailable, no fault to deal
misunderstanding of what was going on that day, the staff was nothing but kind. The blind spot sensor that I needed was unavailable, no fault to dealer, and I believe the staff once again went beyond what was necessary. The service desk, manager and technicians definitely deserve an apology from me for being quite misunderstanding at first, they got me calmed and help me understand the issues. Thanks again to all who helped me.
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by schwoch
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Joe Hohmann
Service Manager
262-338-3379
They are number one in customer service and definitely
care very much about keeping me the customer happy.
care very much about keeping me the customer happy.
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by 6andes
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and our team met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!
Joe Hohmann
Service Manager
262-338-3379
Eugene is amazing!
I didn't buy a truck yet but it's coming soon!
I didn't buy a truck yet but it's coming soon!
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by JACKI.FISCHER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Zieja
, Barb Sauer, I know I'm missing 2 people but can't remember their names, sorry
Apr 30, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
Thanks, Jacki, for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!
Joe Hohmann
Service Manager
262-338-3379
Staff is very courteous Thorough work.
Beautiful facility. Customer service is excellent! I definitely recommend!!
Beautiful facility. Customer service is excellent! I definitely recommend!!
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by Charmaine
Verified Customer
Verified Customer
Apr 26, 2024 -
Gordie Boucher Ford Lincoln of West Bend responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend!
Joe Hohmann
Service Manager
262-338-3379