Joseph Herman

My introduction to Pappas Toyota was through its service department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service departme department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service department led me to purchase two Toyota vehicles at Pappas. A majority of the time I can have my vehicles serviced the same week I call for an appointment and often the same day I call. Employees in the service department are always friendly and knowledgable. My vehicles run flawlessly due to Toyota's quality and the regular maintenance I receive at Pappas. My experience with the sales staff begins and ends with Joe Herman. No high pressure on any sale. If the particular vehicle I am looking for is not on the lot, Joe will find it at another dealership and have it delivered to Pappas. Joe is friendly and easy to work with. I recommend both Pappas Toyota and Joe Herman to anyone searching for a new or used vehicle. More

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I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the serv never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly. More

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This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward. More

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Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go . More

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We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience. (the last 40 years). It has always been a great experience. More

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Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale. More

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Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy. made every step easy and made the process of buying a new car easy. More

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pappas was just the place I needed, Joe Herman was an excellent help and Steve from financing was so easy to work with. I got the vehicle I wanted in a fast and easy manner. excellent help and Steve from financing was so easy to work with. I got the vehicle I wanted in a fast and easy manner. More

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Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there! new Tacoma, for a amazing deal and didn’t have to spend the whole day there! More

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Bait and Switch I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away. More

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