Joseph Fritz
Joseph Fritz at MINI of West Chester
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Joseph Fritz

Service Manager

MINI of West Chester

305 W. Lincoln Highway
Exton, PA 19341

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42 Reviews

Dealership Experience

20 yrs, 10 mos

Industry Experience

25 yrs, 4 mos

Languages Spoken

English English

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42 Reviews

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42 Reviews of Joseph Fritz

November 13, 2023

Dealership Rating
Employee Rating

The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. More

by stevef_th1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 13, 2023

MINI of West Chester responded

We are thrilled to hear you have been so pleased with the performance our team here at MINI of West Chester!

August 01, 2023

Dealership Rating
Employee Rating

My Mini is awesome! I cant thank you enough Michael Dixon for your exceptional salesmanship and knowledge of all Mini’s. Making it easy to get in and out of the dealers More

by Hughie Garrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2023

MINI of West Chester responded

Thank you for your wonderful compliments for the assistance provided by Michael D on your recent purchase. Making is easy for you is our always our goal at MINI of West Chester!!

August 17, 2020

Dealership Rating
Employee Rating

Kevin and his staff TOTALLY exceeded my expectations with the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also a More

by Artlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2020

MINI of West Chester responded

Fantastic! Exceeding your expectations is our goal every time! Thank you for visiting!

August 17, 2020

Dealership Rating
Employee Rating

outstanding! I came in exception to wait and was given the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! More

by Laura Ensor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2020

MINI of West Chester responded

Your time is valuable - we're glad you enjoyed the convertible! Thank you for servicing with Otto's!

August 13, 2020

Dealership Rating
Employee Rating

No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More

by Marie M.
Recommend Dealer
Yes

Other Employees Tagged: Preston Jackson

Aug 14, 2020

MINI of West Chester responded

We know your time is valuable and do not wish to keep you waiting unnecessarily. Please let us know when we can arrange to further evaluate your concerns.

August 10, 2020

Dealership Rating
Employee Rating

Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug More

by SD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Preston Jackson

Aug 10, 2020

MINI of West Chester responded

We are delighted to hear you were so pleased with your service visit. Enjoy the rest of the summer motoring season!

August 09, 2020

Dealership Rating
Employee Rating

Great Service Recently had the occasion to vivit Otto Mini for the annual inspection and regular maintenance. Made my appointment on line with ease. Arrived a few m More

by parents51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 10, 2020

MINI of West Chester responded

Making your service visit professional, convenient and efficient is always our goal for you here at Otto's! See you again next year!

Aug 10, 2020

parents51 responded

Thanks

August 03, 2020

Dealership Rating
Employee Rating

My first visit for MINI service. Excellent experience. Melissa took the time to show me the waiting areas for BMW and MINI. I waited in the MINI area. First time there since the new showroom opened. Saw More

by Doogie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Dixon , Noel Montesano, Melissa Gibson ??????????

Aug 03, 2020

MINI of West Chester responded

Excellent! We're happy to hear you were so pleased with your first service visit. Enjoy the summer motoring season!

August 01, 2020

Dealership Rating
Employee Rating

Very pleased with the service I received at Otto’s (BMW) Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! More

by PassatSETech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 03, 2020

MINI of West Chester responded

Prompt, informative service is always our goal for you here at Otto's!

July 26, 2020

Dealership Rating
Employee Rating

OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a More

by Mike McKeown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Weller, Michael Dixon, Preston Jackson , Kevin Pinkerton

Jul 27, 2020

MINI of West Chester responded

Excellent! We're delighted to hear you were so pleased with the quality of service, convenience and our Covid 19 measures. Thanks again for choosing Otto's!

Dec 17, 2021

Mike McKeown responded

Love being your client!

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