Joseph Davis

We purchased a new KIA Telluride in October, 2023 and love the car. Had good service until September 27, 2024. Went in September 27, 2024 because window trim has fallen off. You were to order replace love the car. Had good service until September 27, 2024. Went in September 27, 2024 because window trim has fallen off. You were to order replacement trim and when we call told parts haven't arrived yet. Now the remainder of the trim in two other locations is falling off. We have made multiple calls only to be told you can't fix until parts come in. I called KIA customer service (corporation not you) and they said they couldn't help me without parts numbers. Referred them to you for that and never heard back. Called Raleigh several times again and again. You haven't been an advocate for us and we feel we need to go to NC State Consumer affairs for assistance. We would be happy to speak with Anderson management that has authority to help us but haven't been able to get passed the pretorian guard by phone. Nancy & Gordon Wallace More

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It was a well organized, loving, hoping and thriving dealership that helped me find my car! dealership that helped me find my car! More

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Scammers 100%. STAY AWAY!!!!!! They sold me a Seltos with Aftermarket service plan and didn't tell me. Aftermarket service plan only allowed me to service at the An STAY AWAY!!!!!! They sold me a Seltos with Aftermarket service plan and didn't tell me. Aftermarket service plan only allowed me to service at the Anderson Kia in Raleigh and no other. Next, I called them, and they agreed that after I cancelled the plan they would give me a check for the difference between what I paid and the refund which was 282 dollars. I lost so much money because of this what I spent and what I was refunded after a year of ownership. Jermaine white told me the check was mailed Dec 5th and guess what, he lied because I still don't have it. He also told me they are a billion dollar company with other things to do. They don't care about the customer just the dollar. Find another dealer and buy and not this one. I have called numerous times to speak with General Manger and nobody returns my calls.. So, I will continue to write bad reviews on this dealer to help other people be aware of scams Twice reported to the BBB but that doesn't help either. The only way is to let others know. And, yea, they hide a 5K markup because they say it's due to not having cars on the lot. Another scam. More

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Great customer service and very knowledgeable on the vehicles at the dealership Great financing options. vehicles at the dealership Great financing options. More

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Everyone in the dealership made it easy! ! Ask for CJ Cotton(salesman). Great deals! Great atmosphere! ! Ask for CJ Cotton(salesman). Great deals! Great atmosphere! More

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Fantastic customer service and knowledgeable staff. Will be coming to this dealership for years to come. Will be coming to this dealership for years to come. More

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Wonderful service and attention. Dominic, Jermaine & Marcus were amazing! They made my experience at Kia the best! Dominic, Jermaine & Marcus were amazing! They made my experience at Kia the best! More

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I recently purchased a 2022 used vehicle from Fred Anderson Kia, the transaction was done out of state and the lack of honesty and service is very concerning, buyers be ware. Red Flag 1. I called Anderson Kia, the transaction was done out of state and the lack of honesty and service is very concerning, buyers be ware. Red Flag 1. I called regarding the vehicle, confirmed with Dominic Scruggs that the agreed price was the final price + taxes + Registration. I was given his word however when the deal showed up in the inbox it included dealer fees. I discussed this further with the sales person Sami and was given the run around and Dominic refused to get back on the phone to discuss. Yet I continued with the purchase. Red Flag 2. As a concerned buyer I asked for assurance that the vehicle was as represented given I was buying sight unseen. I requested a guarantee that there was nothing undisclosed. I asked for this in writing to have assurance my deposit would be refunded if the truck was not as promised when being picked up. While I finally received this it was like pulling teeth to make it happen. Red Flag 3. The truck was purchased for my son as gift, I flew him to NC to pick the truck up and drive it home. While I warned him to carefully inspect the vehicle, his new car enthusiasm got the better of him and he drove off with an active warning light on. He went a few miles down the road realizing the tire was low put air in and continued home. Red Flag 4. The tire continued to leak, so we took it to a nearby tire shop, whom stated the tire was damaged and someone tried to repair a hole which could not be repaired. We then reached out to our sales person regarding the matter and was assured he would contact us back with resolutions. After numerous texts emails and calls we received no response. I then called asking to speak with Dominic the manager, but was transferred to Joseph Davis - Sale Manager. Joseph asked for a copy of the receipt which I sent over to him optimistically I thought the dealer was going to do what was right. Unfortunately the result was the same, I followed up with numerous emails only to be ghosted yet again. This dealer tells you what you want to hear and does not stand behind there word. More

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